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Series 4 Apple Watch Cellular doesn’t work

Nsjmurray
4: Newbie

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

 

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

 

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

 

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

 

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

 

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

 

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

 

wondering if anyone else had this happen to them.

1 ACCEPTED SOLUTION

Nsjmurray
4: Newbie

Hi everyone,

 

OP here, I can’t believe this issue is still effecting some people, I get emails almost daily about updates for this, it’s crazy to think it still hasn’t been sorted for everyone.

 

i can now finally say all of my issues are resolved and everything is working fine, you have to be persistent and contact the directors team, standard help from the tech team does not work.

 

Contact Nick Jeffries team and hopefully you will get I resolved like I did.

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1,336 REPLIES 1,336

Nope, still asks me to sign up to £5 a month. Why does it do this when there is NO mention of this on the site and of terms and conditions of the watch.

 

 

chistery
16: Advanced member
16: Advanced member

@Thebeanie wrote:

Nope, still asks me to sign up to £5 a month. Why does it do this when there is NO mention of this on the site and of terms and conditions of the watch.

 

 


I'd say that suggests the Vodafone haven't tied the watch contract to your account so it thinks you bought it elsewhere, you won't need to pay an additional £5 above your monthly fee. Try Twitter, shaming a company in public is usually the best way to get Vodafone to do something.

Yeah it’s how I eventually got mine sorted... if re pairing it still doesn’t work try with repairing with WiFi disabled on your phone... as that is also a step I tried last night so can’t fully say what worked and what did not in the end 

This is the latest rubbish from them.

 

EF906FD2-CE7C-440D-9D8F-2290968F41BB.jpeg

 

Can’t see the image what does it say?

Basically saying it’s a system issue they are waiting for updates from the manufacturer so that’s why the delay blaming apple.

That’s ##~##... as clearly some people’s Series 4 Watch bought from Vodafone direct do work... as mine does I did have a ##~## to get it working like you all did, except for I never saw the £5 thing or credit check like some of you have I just unpaired re paired waited a few hours with the watch unpaired then re paired it with WiFi off on my phone and then when I looked at cellular on the Apple Watch app it was activated and now just works... so not sure what gives tbh keep trying tho and don’t give up hope 

@Alex

still nothing working, saying data plan not setup

I have to say mine worked straight away although I have been sent an email with a strange number on and 60gb?? But it is for a Apple Watch?? I do have to say though if you go to settings and mobile data it does ask to install a new profile, I did this and I get the connected and Vodafone come up two ticks :Smiling: 

This is where the majority of us on here are running into problems sadly! Glad to hear yours is all working though!