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Series 4 Apple Watch Cellular doesn’t work

Nsjmurray
4: Newbie

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

 

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

 

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

 

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

 

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

 

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

 

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

 

wondering if anyone else had this happen to them.

1 ACCEPTED SOLUTION

Nsjmurray
4: Newbie

Hi everyone,

 

OP here, I can’t believe this issue is still effecting some people, I get emails almost daily about updates for this, it’s crazy to think it still hasn’t been sorted for everyone.

 

i can now finally say all of my issues are resolved and everything is working fine, you have to be persistent and contact the directors team, standard help from the tech team does not work.

 

Contact Nick Jeffries team and hopefully you will get I resolved like I did.

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As what I understood from conversation with 191, apple watch 4 from apple store (charge for 5GBP) will be provisioned starting next month.
I ordered mine frm Vodafone and it works out of the box for data connection with two tick.

 

Just for side note, pairing does not work with Wi-fi connection on iPhone. I had to off wi-fi on phone and did pairing then only works.

My Apple Watch is from Vodafone and hasn’t worked for nearly 48hrs.

cant see it getting anytime soon.

Mines still not working either. 

 

Its really frustrating me now

My watch is from Apple and is currently working fine, Took 12 hours for the second line to be set up but all is well. I just had to give Vodafone my watch EID and that was it. 

Well if this isn’t sorted by tomorrow the watch will be going back.

Interesting. Out of the 6 people I’ve spoken to and 7 calls in the last 36 hours nobody has asked for the EID. Will try suggesting that  tomorrow if it’s still not working. 

What issues are you guys running in to? Are any of you getting the “Your plan is not compatible with Vodafone One Number” message?

With regards to the EID, i mentioned it to them they said they already had it, double checked it with mine and It’s the same.

A constant “waiting” sign on mobile data in the watch app followed by a message saying “unable to set up plan” 

 

 

“Stelfc” It’s because you’re on an older data plan the “ctr13” and it needs to be on a ctr14 plan