Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[Nsjmurray]

Sim is now dead in phone.

[Nsjmurray]

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@morganomalley wrote:

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@Nsjmurray wrote:

Trying the eSim swap now — 24 hour wait.. we shall see.

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Did you use the primary number or secondary?

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Primary and clearly a big mistake as my sim in my phone is now dead.

[garethr]

Which number did you use on the sim swap? You mobile, or the new Watch number?

[chistery]

I would assume it would be secondary, as that is attached to the SIM, but it's all at your own risk!

[Nsjmurray]

do not use your primary number - this will kill your sim.

[rasputin1969]

Don’t use swap sim at all. It’s only to be used when swapping sim cards. 

[VIMET]

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@rasputin1969 wrote:

Don’t use swap sim at all. It’s only to be used when swapping sim cards. 

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The menu item is "activate my Apple watch eSIM" and is under "SIM swap and activation" so that implies that you can activate the Apple watch eSIM.

Basically, it would be pretty useful if that particular web page could be updated to include step by step instructions to avoid problems with existing SIMs.

[chistery]

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@rasputin1969 wrote:

Don’t use swap sim at all. It’s only to be used when swapping sim cards. 

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Though it does say:

Apple Watch customers can use this to activate their eSIM

[garethr]

Sigh... If only the secondary number was showing in my account....

Latest - apparently the issue has be escalated to the "highest technical level" within Vodafone. These mythical group of people are simply known as "super users" 

Had to really push the guy to even confirm an order number on the system for me - eventually gave me something which looked nothing like a standard order number.

Anyway, on the off-chance called the new sales line as I know they're onshored - finally managed to get some sense. By the looks of things a new order was actually only placed whilst I was the phone earlier this afternoon. And surprise surprise the order number I was given by the CS guy turned out to be the secondary phone number!

The sales guy confirmed the order was in the system - including the correct order number, so I'm now happy to give this the benefit of the doubt overnight to see if it activates... 

[Nsjmurray]

Live chat and phone support cannot help me - need to now buy a replacement sim.