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21-09-2018 06:15 PM
So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.
So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.
I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.
Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.
After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?
So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?
Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.
wondering if anyone else had this happen to them.
Solved! Go to best answer.
22-02-2019 01:26 PM
Hi everyone,
OP here, I can’t believe this issue is still effecting some people, I get emails almost daily about updates for this, it’s crazy to think it still hasn’t been sorted for everyone.
i can now finally say all of my issues are resolved and everything is working fine, you have to be persistent and contact the directors team, standard help from the tech team does not work.
Contact Nick Jeffries team and hopefully you will get I resolved like I did.
04-10-2018 07:35 AM
04-10-2018 07:37 AM
It blocked me posting the email address
04-10-2018 07:41 AM
Google it
04-10-2018 07:47 AM - last edited on 04-10-2018 09:45 AM by Gemma
nick.jeffery [Removed]
[MOD EDIT: This post has been edited to remove personal content please see Community Guidelines]
04-10-2018 08:39 AM
Email sent
04-10-2018 08:52 AM
I managed to get Vodafone to resolve my dead sim I have now started the eSim activation with the secondary number and I am awaiting the result of that. Got the bill through yesterday all Watch charges are on it as normal - not a chance in the darkest reaches of hell i am paying even one penny for this watch plan until it is working.
04-10-2018 09:07 AM
I rang billing yesterday and they removed all watch charges so far.
04-10-2018 09:08 AM
Not to be rude but I don’t understand the point of the secondary number?? I have one other line on my account and it’s a phone somebody else is using so would it be wise to connect the secondary number to the esim or should it be my primary one?? Thanks
04-10-2018 09:10 AM
To my understanding from CS is that apparently it’s all to do with the order on your account for this e sim that hasn’t completed on my account for over a week now and I’ve chased this too many times and quite frankly sick of it now... anyone managed to get this sorted?
04-10-2018 09:53 AM
Esim activation won’t work for me if I enter the watch phone number - says it can’t find the account even though it is clearly listed on my account page