Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[mrklaw]

I Seem to be back where I was now - watch app now doing the spinner for a bit then reverting to ‘set up mobile plan’ 

[mrklaw]

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@rasputin1969 wrote:

In actual fact Vodafone provide an online Apple Watch eligibility checker.

https://shop.vodafone.co.uk/shop/eSim/eligibilityCheck

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 Thanks for using our Apple Watch Eligibility Checker. Great news- we're pleased to confirm that your plan is eligible for this device. Please contact us if you wish to buy now.

Except it doesn’t...

[rasputin1969]

I agree - it doesn’t. My point is the tool checks whether your SIM is a one number SIM, and whether you’re a pay monthly customer, which is all that is officially required to start up a Apple Watch subscription. The reality is Vodafone have completely screwed up and it’s a total crap shoot however I don’t believe your individual package precludes you from starting an Apple Watch subscription as long as you have a one number compatable SIM and a pay monthly contract.

[jouster]

When I called CS the first time the guy checked my package and said I was fine then took my EID. 

I did think my plan might be too low but apparently even a £12 a month tariff (on a discounted rate) is still eligible. 

[morganomalley]

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@rasputin1969 wrote:

I agree - it doesn’t. My point is the tool checks whether your SIM is a one number SIM, and whether you’re a pay monthly customer, which is all that is officially required to start up a Apple Watch subscription. The reality is Vodafone have completely screwed up and it’s a total crap shoot however I don’t believe your individual package precludes you from starting an Apple Watch subscription as long as you have a one number compatable SIM and a pay monthly contract.

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EE is much simpler or they make it out to be, just need a paymonthly account and a iphone se and above

currently holding a live chat guy 'hostage' 

after he said this "TajParvez: I have raised the order to refresh the lines on your primary and secondary number which is your apple watch, this will take upto 30 minutes for the order to complete" lets see how long this takes 

waiting a callback from vodafone director of caomplaints we'll see how that goes, but im going to my local EE store to see if theyll waive my upgrade fee and let me get an iphone Xs Max with them,

seeing as my apple watch has a scratch on it and now presumably unable to return it  ill just pay ee £5 for pleasure of their service

[Jason32]

Checking that tool it says I have a one number sim so I am not eligible for Apple Watch lol

[e195]

This bloke TajParvez told me exactly the same yesterday and nothing happened

[beyre83]

So I got my Apple Watch release day and like all you others I intinally had an issue with it not connecting to data plan, I used live chat spoke to some guy who asked me a bunch of questions escalated it to a team... I also bugged them on twitter... but around 5:30pm that night my watch started working with data and has worked since no worries.... 

i am on 

Plan 5GB Red Value plan

Includes

Line rental - £40.62
Unlimited UK minutes
Unlimited texts
5GB data
2GB inclusive roaming data
Global Roaming

Agreement Length 24 Months

Agreement Started on 14 March 2017

Agreement ends on 14 Mar 2019

so no there is no need to upgrade plans I had the issue saying my account wasn’t compatible with the Vodafone One Number at first but then I had the same issue with wifi Calling but they didn’t upgrade my plan and they didn’t with the watch either my monthly ammount has not changed for my phone plan...

vodafone really need to deal with the issues everyone is facing here and I feel sorry for all of you that you’ve encountered nothing but ineptitude from Vodafone 

[Matt123456]

No consistency with VF

I pay

Red Extra plan 

£43.00 pm 

4gb data plan

unlimited text and calls 

I told them a week ago about message to call 191 because VF One number after a week of being messed around to be told issue is with my VF One Number have to pay £12 month more to be able to get watch to work 

so frustrating 

[beyre83]

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@Matt123456 wrote:

No consistency with VF

I pay

Red Extra plan 

£43.00 pm 

4gb data plan

unlimited text and calls 

I told them a week ago about message to call 191 because VF One number after a week of being messed around to be told issue is with my VF One Number have to pay £12 month more to be able to get watch to work 

so frustrating 

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When did you take out your Plan? or upgrade?