Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[Jason32]

I received my watch on 2nd of Oct and it has still not worked...about 8 days back I was told it would take 5 days then 7 more days added. I was promised by the directors office of a callback but nothing. This forum team asked me to send them my details which I did last week and nothing from there too. Lol ... I think Vodafone is the worst of them mobile companies in the uk. 

[morganomalley]

ive been told by ashley in the directors office of a fix will come in the time frame of "how long is a peice of string"

[garethr]

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@Jason32 wrote:

I received my watch on 2nd of Oct and it has still not worked...about 8 days back I was told it would take 5 days then 7 more days added. I was promised by the directors office of a callback but nothing. This forum team asked me to send them my details which I did last week and nothing from there too. Lol ... I think Vodafone is the worst of them mobile companies in the uk. 

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If your case is with the directors complaints team (despite not receiving a call back) then the forum/social team won’t be able to do a thing for you as they’re not allowed to intervene in cases being handled by the directors office. 

I’m surprised they’ve not called back. They’ve been really responsive with me - including reading and understanding any emails I’ve sent them too. Do you know who is handling your complaint there?

[Jason32]

It was a lady don’t rem her name she said she was putting my name in her diary to callback, so far nothing. I think they r all bored of their jobs or just lazy. 

[BobbyhLeeds]

I’ve now been told, by the directors office......to go to a store!!!

yeah sound, it’s not like I work 5 days a week. 

[Removed]

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[SJMehran]

I went to Vodafone store yesterday and the guy didn't even understand the issue. He was keep saying nothing wrong with Vodafone service and go to Apple. I just walked out after wasting fuel, time, parking charge and got headache instead. Unbelievable. 

Now its been 9 days and still no resolve. Thinking of cancelling the DD and let them come after you.

[Djmacca]

I think people should restore their phones with software as this can trigger the carrier settings most people need to make their watches work.

im on iOS 12.1 and watch iOS 5.1

updated and for carrier settings ⭐️

[jouster]

Just to give my own update

Have had a number of calls from Directors office now, first with a guy called Chris and then a young lady whose name I've now forgotten

Chris originally told me there was no date set for when things would be fixed by but that a dedicated team was now on the case....he mentioned compensation would be sorted when everything was doneand dusted.

A day or so after our initial call I noticed that my WiFi calling had been disabled...and not by me.  I dropped an email to Chris to let him know this was the case but as I needed to have this fucntionality, I online chatted the CS team and they re enabled it for me in a matter of minutes ( in fact it was working ebfroe we eneded the chat).

Later that day I had a call from the directors office again, from the lady whose name I cant remember, to confirm that changes were being made to my account and that the WiFi calling being disabled was directly relating to this.   She said I would notice a few changes on my account over the coming days and this again would be due to things being chaned for me by the dedicated team.  I was happy that they had responded so quickly and went away relatively happy

A few hours later I had a text on my phone from Vodafone saying 

"Hello, Just to confirm, a new line or upgrade has recently been ordered on your account...."

so something is defintely being done...again this is , in my opinion, a step oin the right direction.  

Since then nohting has changed......

Mobile data plan still says...waiting...with a spinning circle

When trying to go to modbile data plan on watch,  itr still just says "No Data Plan"

So...the wait continues but it does actually feel lilke something is being done now.

[anthp]

Just home from Italy felt sure I would be connected after nearly 3 weeks but guess what nothing getting sick now contract is coming to end anyway I need a pac code only been Vodafone for nearly 30 years and got 4 contracts but enough is definitely enough 

[Jason32]

My watch still doesn’t work and no call from the directors office, I think examples r set from the directors office, if they don’t care about their customers then why would the bottom line tech support guy care? Rubbish service from the rubbish company.