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Series 4 Apple Watch Cellular doesn’t work

Nsjmurray
4: Newbie

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

 

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

 

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

 

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

 

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

 

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

 

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

 

wondering if anyone else had this happen to them.

1 ACCEPTED SOLUTION

Nsjmurray
4: Newbie

Hi everyone,

 

OP here, I can’t believe this issue is still effecting some people, I get emails almost daily about updates for this, it’s crazy to think it still hasn’t been sorted for everyone.

 

i can now finally say all of my issues are resolved and everything is working fine, you have to be persistent and contact the directors team, standard help from the tech team does not work.

 

Contact Nick Jeffries team and hopefully you will get I resolved like I did.

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1,336 REPLIES 1,336

I would suggest making use of the CEO email address if your not happy with the lack of response via other channels

done ref is  [#19644294]

 

can i ask why theres no official apology thats been sent out to customers even acknowlegding the issue? 

would be nice to know

I mentioned this in my complaint email sent to the complaints team.

 

I suggest those still having problems to speak to the technical team and ask to be referred onto level 3 support. once that happened to me it was fixed pretty quick.

On my phone call this morning the helpful lady did seem to realise I'd tried every troubleshooting step multiple times and said she'd raise a ticket. It would take up to seven days for them to follow up on it though.

 

I cancelled the line in the end. The line is still showing on My Vodafone. I might have to call tomorrow 😞

 

The first chap I spoke to this morning couldn't even find my account using me phone number to locate the account. He had to use a combination of Surname and Postcode. Utter shambles!

 

hi

i have spoken to them and still waiting for a call back

Please can I have a PM, been trying to get my Apple Watch working since last week, hit a brick wall now, need some expert help if that exists?

If you need help I would get in touch with tech support, state you've tried everything and ask them to put you through to level 3 tech support. they seem to be the only ones aware of the issue.

meant to receive a call last night from tech team after excalating to 3rd line , but no call .

so tried to call in this morning and all i was told was to go to my local vodafone show so thery could make sure i have set my watch /phone up correctly .

i swear vodafone tech know less than we do , i have had apple watches for years and same with apple phones and only now do i suddenly forget what im doing , what a joke this is turning our to be .

 

if i get no were today then im cancelling the contract and moving to ee .

anyone else having better luck fixing these issues

Even cancelling is a stuggle. After 6+ hours on the phone (reset network setting, unpair, delete app, reinstall app, pair, repeat)I asked for my secondary line to be cancelled. I was told it would take up to 24 hours. Well, after said 24 hours the line is still on my account and I can still phone it (it rings my mobile btw).

 

Either I was lied to, or it's complete incompetence. I'm now going to call and most likely cancel the primary line as well. Shocking.

If your secondary line rings your phone that’s probably a good thing. I tried calling mine and it wasn’t just a dead tone.

 

dotn really have much option other than VF as the signal is so bad indoors for me. Although EE do Wi-Fi calling so they could be an option