Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[Thebeanie]

Wow.

Vodafone complaints department rung me. said the max they were going to offer me is £60, this is still a massive kick in the teeth for the massive inconvenience they have caused. The lady on the phone was incredibly rude. asking me to give a figure of how much I want. repeatedly and then ended up hanging up on me!

[senturasx]

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@Thebeanie

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i'm having the same trouble now when my watch arrived today, it's saying no sim and no connection to the network. also had 2 credit checks ran on me trying to set it up properly saying i've failed the check for £5 per month.

[morganomalley]

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@senturasx wrote:

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@Thebeanie

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i'm having the same trouble now when my watch arrived today, it's saying no sim and no connection to the network. also had 2 credit checks ran on me trying to set it up properly saying i've failed the check for £5 per month.

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I think everyone fails it, heck I failed it but get passed for the main contract 

[Nsjmurray]

So I’m still shocked to see so many people effected by the same issue but I thought I’d come back and see if anyone from Vodafone had the common decency to come in this thread and make it an official issue rather than fobbing us all off as per the usual.

Since the launch day over two weeks now I have had - in total - 5 responses from the Social Media team (bearing in mind the first three responses were to confirm my account details, the fourth was that the could not locate a watch on my account and lost recently they are complaining saying it is my fault for replacing my initially faulty iPhone...)

I finally spoke with complaints on Friday and made a formal complaint - he submitted my complaint and also advised me that he would pass the issue on via a form for the L3 technical team and since then I have heard nothing - he also advised that he had spoken with the credit team and they confirmed that the credit checks were showing on my account so if you have been told you haven’t been credit checked and that it was just an error you may want to check again and then submit a disputed through someone like Equifax or Experian.

Submitted formal complaint to Ombudsman today as I will wait no longer for this god awful support that Vodafone offer to respond with anything other than lies and deceit.

[VIMET]

I made another call to Vodafone and this time the guy I spoke to seemed to think that the problems I have originate from the fact that I have an 'open order' which needs to be completed before the cellular services will be activated.

He has escalated this so that the order can be completed so fingers crossed I am almost sorted - I won't hold my breath too long though!

[ttt0mm]

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@VIMET wrote:

I made another call to Vodafone and this time the guy I spoke to seemed to think that the problems I have originate from the fact that I have an 'open order' which needs to be completed before the cellular services will be activated.

He has escalated this so that the order can be completed so fingers crossed I am almost sorted - I won't hold my breath too long though!

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Don’t hold your hopes on that one, they’ve been “trying” to close my order for over a week now and still haven’t. It’s ridiculous 

[Splloyd94]

Vodafone social media team asked me for my EID number and said they had passed it over to the specialist team to resolve. Took about 4 days but today the watch is miraculously showing as connected to network and it rings when I ring my primary mobile number so all looks good!

Will keep an eye on it for the next week or so though as some of you had it working in the first place only to lose connection somehow. 

[chistery]

I wonder if you can get the eSIM working using the activate SIM option here.

https://www.vodafone.co.uk/simswap/

[garethr]

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@chistery wrote:

I wonder if you can get the eSIM working using the activate SIM option here.

https://www.vodafone.co.uk/simswap/

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Interestingly after logging in, there is actually an option to do an eSIM swap which just asks for the new EID to associate with a number. 

Other than the watch I didn’t think Vodafone supported eSIMs yet... Curious...

Maybe this would work if selecting the watch number to associate it with? I’d try it but my watch doesn’t even show up as a number in my account yet.... 

[chistery]

There is an activate Apple Watch eSim option there. so if it's showing up on your account but not working, it may help fix it?