main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle
Keeping the UK connected is our main priority. Find out how we're doing thishere.
Close announcement


Sky Sports Mobile TV app registration with Voda Entertainment not validating

1: Seeker

I receive an error “Subscription not found, cannot match details at present” when trying to log in to the Sky Sports Mobile TV app via a Vodafone Entertainment subscription on iPhone XR. The error code is 80002. The faq’s suggest waiting 24 hours as it can take a while for registration to complete. 24 hours passed, still no luck so I called Vodafone who said they have received a few calls regarding this recently but the issue is with Sky. I called Sky who also mentioned that they have received calls regarding this error recently but the issue may also be with Vodafone. The lady at Sky advised that I post on social media to try and get the problem fixed quickly!!!?  Hopefully some at Sky/Vodafone will acknowledge and take responsibility for this validation issue and fix ASAP. 

View more options

@Pel14 We'll be happy to take a closer look into this for you and help with getting your Sky Sports Mobile pack up and running. So we can do this, we'll need to access your account securely. I've sent you a private message with details to reach our team - please follow these details and we'll then be in touch to help.

View more options