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Trade in bag

2: Seeker

I recently upgraded my contract to an iPhone 12 pro max and as part of that I got a £15 a month discount for trading in my old device. I completed the necessary checks via the Vodafone app and it got approved but I still haven't received my trade in pack. It's been over 2 weeks now. I've contacted customer support but they say that a trade in bag hasn't been actioned on my account yet.


Can a bag be sent out to my ASAP as I want to keep my discount and don't want to lose it.

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17: Community Champion

Totally appreciate your wanting to conclude this part of the process as soon as possible @DS19 

Because there is no account access via this forum may I suggest you engage with the Vodafone Social Media Team's via Contact-us-for-account-specific-queries and they'll help you with this.

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

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1: Seeker

Same here. Very vague. Sent it over a month ago and still no discount applied. The whole trade-in process is a bit of a mess. I would be careful going for a trade in discount at this time until Vodafone clarifies what is going wrong. Too many posts on this subject. 

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