Welcome to Vodafone Community
Hi there - I'm wondering if someone could contact me asap to resolve this.
Last month I received a text half way though my monthly plan to say I had almost exceeded my data allowance for the month, despite my app and Vodafone staff reassuring me this wasn't the case when I called to confirm straight away. I was then charged for apparently exceeding my data allowance by over 600mb. After several conversations with Vodafone about this last week they eventually agreed to waiver the charges. I've since received a text today to advise that 8 days into this month's plan I only have 50mb left. Again, I've called Vodafone immediately, who reassure me that I actually have 1.1GB and a note has been placed on my file for this month.
I've just checked my bill usage for the recent period and have discovered huge amounts of data being used at random times of the day and night, under the description "WAP". I have absolutely no idea what this relates to as most of the times I can see straight away I wasn't even using my phone at all (during work hours or being asleep). Vodafone's answer on the several times I've tried to resolve the question of the huge amount of data being lost, is that unless I can "prove" I've not used it, then they'll just keep charging me. But can offer no solution as to why it's happening.
Please can someone explain what WAP is and what it relates to? As I'm pretty sure it isn't me using the data up and it's extremely concerning! How do I turn WAP off, if such a thing is possible?
Just because you aren't using your phone any differently from normal, doesn't mean that you phone is not using data more than normal. Remember that your handset can use up data without you even being near it. Also, an iPhone has a feature whereby if WiFi disconnects for even a split second, it will carry on using mobile data in the background even though WiFi is showing as connected.
I'd recommend downloading a data monitoring app such as Onavo and using it to keep an idea on what is using up your data.
As for the difference, as a consumer we're best off to regard WAP and data as simply "data". I also have both showing on my bill and haven't ever worked out why. I am sure there is some technical explanation as to why one shows up and not the other.
I am having the same problem with my daughters phone! It has been sent off for repair but it is still using huge amounts of data! Her account doesn't show this though but Vodafone have taken £107 out of her account when it should be £38! We spent 3 hours on the phone and in the Vodafone shop two weeks ago and we are not getting anywhere! We are both at the end of our tethers and feel like we're banging our heads against a brick wall as nobody is giving us any answers! Like you, she is not using her phone any differently than usual and it is an i phone. Will keep on at Vodafone until we get some answers and will definately never use them again!
I have also been suddenly charged a lot more than I have known before. £12 extra this month, when i have never come near to using all before and my usage has suddenly shot up agian this week. Who knows why. it never has before and i have not used more.
My data shows spikes of large chunks of data being used. I have downloaded the onavo app to see what is going on. One lot of data being taken was in times when I was definitly not using my phone. I wonder what monitoring there is on the data usage there is going on. We have no idea what is being put on our phones by some types of applications and is sucking off data for who knows what reason. It would appear the only ones to benefit from this is the companies, and they have no reason to want to stop it I guess.
Did you every
If you read my post properly, you can see that I am quoting the information from my bill details - in other words, yes I have, and that is my annoyance. I have spent some time looking at this and other's on this forum seem to have done too.
It is showing some spikes of huge amounts being used at times when I am not using my phone. I have switched everything off that could be using it. The only people that will benefit from this is vodaphone, from the extra charges they will be recieving from countless people who have no control over this. I have not ruled out the strong possibilty that vodaphone's billing system is not working properly rather than a deliberate creaming off?
I think my next port of call will have to be the ombudsman to ask them who is watching the watchers.