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08-02-2017 12:11 PM
I have been trying to unlock my phone from the Vodaphone network and make it open to other providers and I am having a nightmare time of it.
I originally applied online at www.vodaphone.co.uk/nuc which when completed said the unlocking would happen up to ten days later. I waited and this never happened. After ten days I contacted vodaphone and was told on to seperate occassions that I had to complete the online form and so I completed it again (and again). Still nothing happened.
Fast forward 11 phonecalls to vodaphone in which I was given mutliple advice. The most recent was to contact Carphone Warehouse as they had not registered my IMEI number and as such Vodaphone could not unlock the phone as they had to send the IMEI number to Apple.
I contacted Carphone Warehouse who (quite rudely) told me this was incorrect and that it was always the service provider and all Carphone Warehouse did was sell the phone.
Back to Vodaphone who told me I was misinformed by Carphone Warehouse....back to Carphone Warehouse who, thats right...told me I was misinformed.
I am now at a complete loss at what to do. I have provided Vodaphone (5+ times) with the IMEI number and to no avail. I have spoken to the manager at Carphone Warehouse who has reiterated the statement that they can not unlock the device.
Vodaphone point blank refuses to let me speak to someone in more authority who isn't simply reading from a script.
What do I do now? They only logical step I see is to contact legal advice or take it to the Judge in the newspapers!!
Any help would be most welcome!!!
15-03-2017 07:18 AM
Was the iPhone from an Upgrade never used by the original contract holder.
Or was it a replacement through insurance or Apple.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
15-03-2017 07:40 AM - edited 15-03-2017 07:42 AM
To get your iphone unlocked, it's going to need to be done as PAYG. This means you are going to need to get a PAYG SIM and use it in the phone for 30 days, after which time you will be able to complete the form using the PAYG number and won't have any problem getting the unlock.
This will be the quickest and easiest way.
05-08-2019 09:33 PM
Just like you, I have got no where with getting Vodafone to unlock my phone.
Their process is too complicated.
its expensive to contact them.
their staff are not equipped to resolve issues.
You have to grease their palm at each disfunctional stage.
the process does not work presumably because they have not unlocked it.
After this, In what remains of my life, I will not have further contact with these useless people.
Ahhhhhhhhh My phone is still not unlocked.
06-08-2019 02:39 PM
Hi @Honestman. We do apologise for the experience you have had with unlocking your phone, if you do want to give us another chance to get this resolved can you contact us on Facebook or Twitter, where one of our team will be able to look at this.
15-03-2017 10:30 AM
15-03-2017 11:07 AM
15-03-2017 06:18 AM
15-03-2017 06:54 AM
15-03-2017 01:25 PM
We'd love to help with this.
Please get in touch following the instructions that I've sent you in a private message.
Hello @Laurakate if you do need any further help, please let us know.
Thanks,
15-03-2017 11:19 PM
Hi all,
Well looks like I will be travelling abroad tomorrow without my phone unlocked to other networks and I finally give up in chasing Vodafone for this.
Now I just need an honest answer with regards to unlocking this phone.
I plan to buy a PAYG sim tomorrow, top it up with £10 credit and put it in my locked iPhone 7 and take it with me abroad.
I will from time to time text and call from that number to make sure it is being used.
After 30 days of doing that, what do I do when I am abroad? Do I fill in the NUC form after 30 days? And then the phone automatically unlocks itself or do I get an email or text or some kind of notification? Also can I just use any Vodafone PAYG sim or does it have to be registered in my name?
Thanks for all your replies in advance.