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VF cannot activate sim share Apple watch 5

4: Newbie

I'm hearing horror stories about this and now I know why.  Almost every agent tells me something different - in fact one said they had 'run out of esims' :Smiling:


So...I have an iwatch 5 bought via Apple not Vodafone.  Yesterday I gave VF my EID number and they said wait 24 hours. Nothing, nil, nada.  I have no hope in VF knowing what to do so I am asking a user in here if they can help me please.


If I tap the cellular icon on the watch it says no data plan.  If I go to mobile date on the app on the phone it just says 'waiting'.  I have tried unpairing and pairing and that didnt work.


Any help please??

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6: Helper

Good luck getting it sorted. I bought my Watch 5 direct from Vodafone 7 days ago and still waiting for it to be connected to cellular! Numerous agents every day tell me different things, and I don't really think anyone knows what to do! 

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17: Community Champion

Sadly your correct in that your not alone with this issue.


I'm not sure if it's a Vodafone System issue , account issue or a hardware / software issue they are experiencing with this.


A search of the forum brings up quite a few posts :Sad_face:


Account access isn't available via this forum anymore so a person needs to persevere with customer service or engage with the Vodafone Social Media Teams via Contact-us-for-account-specific-queries. 


I wish you all the best with this situation. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.


Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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