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I'm hearing horror stories about this and now I know why. Almost every agent tells me something different - in fact one said they had 'run out of esims'
So...I have an iwatch 5 bought via Apple not Vodafone. Yesterday I gave VF my EID number and they said wait 24 hours. Nothing, nil, nada. I have no hope in VF knowing what to do so I am asking a user in here if they can help me please.
If I tap the cellular icon on the watch it says no data plan. If I go to mobile date on the app on the phone it just says 'waiting'. I have tried unpairing and pairing and that didnt work.
Any help please??
Good luck getting it sorted. I bought my Watch 5 direct from Vodafone 7 days ago and still waiting for it to be connected to cellular! Numerous agents every day tell me different things, and I don't really think anyone knows what to do!
Sadly your correct in that your not alone with this issue.
I'm not sure if it's a Vodafone System issue , account issue or a hardware / software issue they are experiencing with this.
A search of the forum brings up quite a few posts
Account access isn't available via this forum anymore so a person needs to persevere with customer service or engage with the Vodafone Social Media Teams via Contact-us-for-account-specific-queries.
I wish you all the best with this situation.
Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.
Samsung One Ui 2.1 / Android 10.
Samsung Gear s3 Frontier Watch.
Samsung Galaxy Buds.