Back to Help and Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Visual Voicemail

SamConnelly11
2: Seeker
2: Seeker

‎28-01-2021 12:58 PM

Is there anyone else still having trouble with this? Website seems to suggest it’s widely available now but I can’t seem to get it working. CS are promising a ‘welcome text ‘ by the end if the month before it will work. Since in terms of business days that is tomorrow it seems that this is a lie.

 

0 Thanks
28 REPLIES 28

Anonymous
Not applicable

‎29-01-2021 03:27 PM

Hi @SamConnelly11 what device are you using?

0 Thanks

SamConnelly11
2: Seeker
2: Seeker
In response to Anonymous

‎29-01-2021 03:40 PM

iPhone 12 pro

0 Thanks

Anonymous
Not applicable
In response to SamConnelly11

‎29-01-2021 05:09 PM

Thanks for confirming @SamConnelly11 Have you followed all of the steps outlined on our website? 

0 Thanks

SamConnelly11
2: Seeker
2: Seeker
In response to Anonymous

‎29-01-2021 05:19 PM

Yes, I have followed the steps several times over. Even went through it with a tech support agent yesterday and still nothing. 

0 Thanks

Tash
Moderator (Retired)
Moderator (Retired)
In response to SamConnelly11

‎30-01-2021 11:14 AM

@SamConnelly11 If texting STATE to 100121 and restarting your phone doesn't fix things with your Visual Voicemail, we'll need to see which troubleshooting steps we've already tried and escalate this further if needed. So we can take your details securely, please can you pop us a message on Facebook or Twitter? If you include your Community username and link to your posts here you won't need to write your query out for a second time and we'll get the ball rolling 👍

0 Thanks

SamConnelly11
2: Seeker
2: Seeker
In response to Tash

‎31-01-2021 01:45 PM

Do you guys only work weekdays? I messaged your Facebook page as requested yesterday lunchtime and have yet to receive even an acknowledgment. 

0 Thanks

Evie
Moderator (Retired)
Moderator (Retired)
In response to SamConnelly11

‎02-02-2021 08:13 AM

Hey there @SamConnelly11 - Our Facebook and Twitter channels are manned 24/7 😊 I hope we've since got back to you on Facebook and helped with your visual voicemail query. If not, let us know your Facebook handle and we'll make sure the conversation gets picked up.

0 Thanks

SamConnelly11
2: Seeker
2: Seeker
In response to Evie

‎02-02-2021 09:14 AM

I’m getting rather annoyed to in be honest. Someone did pick it up. Send a few instructions and then stopped replying. I haven’t heard anything else since 5pm yesterday. The service on this network really is poor 

0 Thanks

Evie
Moderator (Retired)
Moderator (Retired)
In response to SamConnelly11

‎02-02-2021 04:11 PM

I can appreciate why you're frustrated @SamConnelly11 - but I assure you, we do want to sort this for you. I've found your conversation and can see it's being responded to. I hope we can get this resolved for you ASAP 👍

0 Thanks