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iOS

Vodafone WIFI not working on the tube - iPhone 7

Moderator
Moderator

I've sent a message over to your email address that's listed on your Community profile @Robinairo. Please let me know if you get this.

Once you've replied, we'll be happy to take a look into the problems you've having connecting to the London Underground WiFi. 

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4: Newbie

people got in touch, people passed me to others who don't respond. A month now. and I haven't been able to resolve my issue. Not sure what else to do. Not the biggest issue in the world but its just the really bad Customer service. 

Just another number to vodafone, fob him off for so long and he'll go away. I think its 14 people i've spoken to at Vodafone now., all promise to get someone to contact me. One did... passed my details on apparently. never heard anything. thats was about a week ago.

A month? seriously?

 

Wow.

 

 

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Administrator

@Robinairo I've had a look into our inbox and can see we've been in touch via email. A member of our team will reply to your latest message as soon as possible. 

I can fully appreciate how inconvenient your London Underground WiFi not working is, rest assured we'll continue to look into why this has happened and find a resolution. 

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4: Newbie

Nobody will call me back or get in touch. They haven’t yet in a month despite at leat 7 reassurances  that they will. Just another unfulfillable promise 

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4: Newbie

oh yes and somebody get in touch... and passed me onto somebody who didn't. All i get is thanks for your mail, somebody will be in touch. So please don't try to say somebody did.

 

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Moderator

I’m sorry this still isn’t working @Robinairo

 

I can see we’ve received your recent emails (Ref: #20230933) and we’ll be in touch as soon as we can.

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4: Newbie

1 month isn’t as soon as we can. 

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4: Newbie

Still nothing from vodafone. For 1 month I have been promised by every Vodafone contact that somebody would be in touch and guess what. ABSOLUTELY NOTHING.

 

Maybe they are doing this to see how angry they can make me, maybe its just a game. Its now gone beyond having the issue, its now about being treated as a valued customer, not just being completely ignored. maybe the issue I have is insignificant when we think about how global vodafone are, I don't know. Its just poor really really poor. Maybe I should take to Twitter or facebook to get a reaction.

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Moderator

I'm really sorry you're still waiting for a resolution to this @Robinairo

 

As your query's account specific we can't help directly over our forum, but we'll get back to your e-mail just as soon as we possibly can. Thanks for your patience in the meantime.

 

Blair

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4: Newbie

Thing is... I have no other avenue than this forum. I get somebody contact me every couple of days to apologise and ask me my account details (with code) and then nothing, then another request for dteails and an apology and promise and nothing. NO TECHNICAL HELP OR SUPPORT in over a month, just request for my details. My favourite was today.  and here it is:

Please tell me this is good customer service: 

 

Thanks for confirming the code, I'm having difficulty locating your initial email into to us confirming your account information.

 

Apologies for this however can you please reply again with the following and I'll take a look at your account

 

- Full name

- Mobile number

- Email address

- Post code

- Date of birth

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4: Newbie

What do i have to do to get technical help from Vodafone.

I've tried, the forum

I've phoned

I've used the technical Bot people who were just unbelievabley bad

I've responded to all the messages sent to me from me being on the forum.

 

This is really bad customer service. I don''t even think my issue that difficult to fix. but I have been ignored at every turn. 

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4: Newbie

12th Jan

I’m sorry you’ve been updated; we’d like to take a look over your account for you.

 

In order for us to do this please confirm:

• Your full name

• Your date of birth

• Your registered postcode

• The four-digit code I’ve text you

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4: Newbie

12th jan

We appreciate some of the questions are technical in nature and apologise these weren't altered to make them easier to follow.

We've passed the details on to our Specialist team who will review this further to see what's causing this issue and get this resolved as soon as possible for you.

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4: Newbie

Should have said 21st Jan

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Moderator

@Robinairo I’m sorry this is ongoing and you’ve been asked to confirm information already provided. I can see we’ve received your reply, so we’ll be back in touch as soon as we can.

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4: Newbie

Doubtful as I’ve been promised help since 21st dec.

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