main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle

Welcome to Vodafone Community

iOS

WiFi Calling broken with update to IOS 10.3.3

3: Seeker

Wifi calling on my iPhone 6s has stopped working since the upgrade to 10.3.3 on Monday. Previously it had been working for 18 months or longer on this and previous handsets.

 

Vodafone have disabled and re-enabled WiFi calling on my account. On the handset itself network settings have been reset, numerous soft resets - which only caused "waiting for activation" message to come up and WIFi Calling to switch from this on but awaiting activation state to simply being switched off again all by itself.

 

Finally after speaking with Apple 2nd level (senior) support late yesterday the phone has been completely wiped and restored as a new phone with a clean install of 10.3.3 using iTunes.

 

Still to no avail - phone is now steadfastly refuses to even enable WiFi Calling, insisting I must call Vodafone UK to have it activated.....

 

I was told by a helpful Vodafone adviser last night that several iPhone users had reported and experienced the same issue after the 10.3.3 upgrade - he had personally dealt with 3 such cases yesterday.

 

I'm now waiting the obligatory 24 hours that VF insit the account changes can take to propagate through the network. Phone has been switched on and off several times since the last call with VF adviser at 8pm last night

 

Has anyone else had this problem and resolved it?

View more options
20 REPLIES
17: Community Champion

Hi @Bravo

 

 

I've seen similar issues happen with iOS updates unfortunately.  

The good thing about Apple and iOS updates is they are sent out by Apple themselves and not controlled in any way or fashion by the Networks. 

The sometimes not so good thing is that it's rollout is not first sent to the Networks by Apple first for them to go through, and then sign off for Apple to push it out to their network branded phones like they do with Android Firmware.

This can occasionally break something for users. 

I'm assuming the Networks get a version to test themselves asap and liaise with Apple to iron out any bugs they come across. 

Then I assume some form of carrier update is pushed out to remove the bug. 

I hope your wait is not too long. 

The Social Media Team here will pick up on your thread and feed this back although it seems Vodafone are already aware going from your conversation with them. 

 

 

IMG_1084.JPG

View more options
3: Seeker

I hope so too....

 

Concidentally my last working SureSignal decided to throw it's hands up yesterday too (no lights, dead as a door ##~##). Its gone back to VF along with the other two broken SureSignal V3's, but I digress....:smileylol:

 

Relaible phone calls can only be made from one room in the house now....just barely, one bar of signal.

View more options
17: Community Champion

I have a 7 plus. I rarely use Wi Fi calling - never any need to - but as it happens last night I received a call while deep in the bowels of the London Underground tube station at Bank using Wi Fi calling.

 

So the problem is specific and generic which will make the problem much more difficult to solve.

Jeffkinn_Sig.png

View more options
17: Community Champion

Bravo wrote:

I hope so too....

 

Concidentally my last working SureSignal decided to throw it's hands up yesterday too (no lights, dead as a door ##~##). Its gone back to VF along with the other two broken SureSignal V3's, but I digress....:smileylol:

 

Relaible phone calls can only be made from one room in the house now....just barely, one bar of signal.


A Sure Signal has a 24 Month Manufacturing Warranty on them but the v3 has been highlighted with failure issues so Customer Services should help by dealing with them even if the warranty has expired. I'm sure they'll help you with them. 

IMG_1084.JPG

View more options
Ed7 2: Seeker
2: Seeker

Hi.

I am in the same situation. A vodafone rep told me that the wi-fi calling issue is due to the ios update and that I would have to wait for the next update from apple! My phone now constantly reads "waiting for wi-fi calling activation.." in the settings. It is also not possible to switch off the wi-fi calling (although it is still only waiting for activation).

Any help with this greatly appreciated.

View more options
2: Seeker

me too! 10.3.3 update to my 6s on Sunday resulted in wifi calling switched off on phone: Push slider to turn on...check enable...wheel spins, tells me to contact VF.

 

Which I did, they removed wifi calling and reinstalled in (twice I think but who knows?). Now I cannot toggle wifi calling off. they have not acknowledged it is widespread problem (to me anyway), but at least I am not alone!

 

I have resisted doing reset of network settings...but interesting above total reinstall did not fix problem...but someone else could get wifi calling on different network...

 

very annoyed as I have to rely on wifi calling as signal where I live is appalling...

 

what to do...?

View more options
2: Seeker

the concern is next update from Apple will be iOS 11...

View more options
3: Seeker

Just got of phone with Apple senior support (2nd level) - issue is now going to their engineers. Issue has been escalated with VF as well. Not much more I can do now.

 

As you say, who knows when Apple will relase either another firmware update. The carrier settings (updates) though are in the hands of VF  (so I was just told), so there might be a carrier setting update/patch to cover it??

 

I'm considering downgrading iOS to 10.3.2 which was working fine...

View more options
2: Seeker

yes me too, but that is not secure!

View more options
4: Newbie

Another one here. Annoying as it works fine still w/ my USA carrier SIM just not Vodafone UK.

View more options
2: Seeker

hmmnn suggesting vodafone issue...

View more options
4: Newbie

Definitely seems like a vodafone issue. However downgrading ios to 10.3.2 doesn't fix either from my current attempt.

View more options
3: Seeker

Thanks for trying the downgrade. I wont bother with it then.

 

Sound like its the carrier network settings from VF that's at fault rather than iOS. Lets hope Apple and VF get it together and roll out a update asap.

 

 

View more options
4: Newbie

Bumping to see if others have come up w any solution yet

View more options
4: Newbie

Aaaaand it just mysteriously started working again for me

View more options
3: Seeker

Mines still broken. I saw your update, so I just tried switching the phone off and on.

 

Previously WFC was defaulting to 'off' and could not be switched 'on'. Now it's back to defaulting to 'on' but with the dreaded "waiting for activation..." message

 

I've changed cell location but otherwise that's about it....the whole thing is bizarre.

 

View more options
3: Seeker

....and it's back to defaulting to "off" again and not able to be switched "on".

 

All the the signs are it's a VF network / carrier settings issue. Ho hum....

View more options
2: Seeker

Ok mine has just started working!

 

no idea why as nothing immediately caused it...but for the record here's what I did:

 

contacted VF several times and asked them reinstate/reinstall wifi calling. No idea if they did or not...assume they did.

 

i restarted phone several times

 

i backed up phone ready to restore back to 10.3.2 but saw above it did not remedy situation. So I reset network settings only, then logged back into my home wifi.

 

next day, I went to local cafe and logged into wifi there. So far wifi calling still off. Took call out of wifi range.

 

came back home, been home several hours, just noticed it's back on!

 

so....conclusion...? Reinstall wifi calling, reset network settings...login...go somewhere else...login there...come back to original network...hey presto...?

 

let's see if it lasts....

 

 

View more options
3: Seeker

Can't quite believe it....but looks like it's started working again, all by itself.

 

Lets hope it sticks!

 

(definitely points to a VF network and/or provisioning issue for WFC).

View more options