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I am trying to connect to the London Underground WiFi through the Virgin Media Login page and I am receiving an error message that says 'As a pre-pay customer you need an active data bundle Please call 191.' I certainly have a data bundle - I've looked around at other posts and see that it is recommended to change the security to EAP-AKA or EAP-SIM. However, I have an iPhone X and am unable to do this. I just switched over to Vodafone and am hoping to get this resolved before my cooling off period so I can switch providers if this is unable to be fixed ASAP. I've messaged customer service multiple times and they have been unable to assist. Any tips?
Hi there - i filled out the form and received no response. Could you please assist? I would like this resolved before the 30 day cooling off period for my contract expires. Thanks.