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Welcome to Vodafone Community

iOS

You are not subscribed to a mobile data service - iPhone 4

3: Seeker

what i said before is i used three phones to text to 40127 but its all the same,,sending error

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17: Community Champion

I've just tested it and it works.

 

You are a Vodafone customer aren't you? - please answer about contract and PAYG and if the phone was new or second hand.

Jeffkinn_Sig.png

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3: Seeker

yes i am a vodafone user,,im not on a contract,,i buy it second hand from ebay and its was restored when it was arrived

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Moderator (Retired)

Hi there ponti28,

 

I've read through the thread since your first post and you've had some great help from jeffkin.

 

Can you confirm if you've been able to synchronise the device to iTunes yet?

 

Cheers,

 

LeeH

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3: Seeker

yup but still the same,,

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Moderator (Retired)

Hi ponti28, 

 

We'll need to look into this and see what's going on.

 

I've sent you a PM with instructions on how to contact the team, follow these and we'll be in touch as soon as we can

 

You can find your PM inbox here


Paul

 

 

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1: Seeker
Carnt subscribe to a data service.....?.
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Moderator (Retired)

Hi SharonAuld,

 

Have you been able to access the internet before with your phone?

 

If not, sync your phone with iTunes to make sure you’ve got the latest carrier settings.

 

If this doesn’t help, we’ll need to check your account.

 

See how to get in touch with us here.

 

Cheers,

 

Andy

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8: Helper
I am having the exact same problem. It will only work through wifi.

I had an iPhone 5 on PayG and today received an iPhone 6 ..I put my nano sim from my iPhone 5 into my new iPhone 6. The phone works fine apart from on my mobile data. I do have data included in my freedom freebie which has not yet been used but still receive this message.
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1: Seeker
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Moderator (Retired)

Hi @Dale1994x

 

Welcome to the eForum.

 

So we can check the data package is on your account correctly, get in touch with our Live help team.

 

Thanks,

 

Laura

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1: Seeker

I have the same issue with my iPhone 5.  Just taken out a sim only deal with Vodafone, having moved from EE and brought my number with me.

 

On WIFI I can connect to the internet fine and use my apps online but otherwise on just 3G I get the error when going into my mailbox for example "Could not activate mobile data network" followed by "You are not subscribed to a mobile data service".

 

I have text "WEB" to 40127 but it just come up with a (!) Not Delivered message next to the text message. 

 

Calls do seem to work fine.  Can anybody help resolve this, my unlimited data test drive is somewhat of a none starter!

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1: Seeker

Just an update.  So the morning after I posted the above I checked my phone and it works!

 

I received two messages overnight telling me I had switched off international calls and adult content, I then turned off my wifi and went online and it just worked.

 

I guess yesterday the SIM was still becoming active given it was a new contract but I did take the contract out on Sunday lunchtime and it is now Wednesday morning so taken approx. 3 days to port my old number and get all my services. 

 

Hope this update is helpful to anyone having similar issues. Smiley Very Happy

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1: Seeker
Hi I got same problem and I've tried texting that number and I'm all updated but doesn't work and I am in sim and I used to be able to use 3g
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1: Seeker
Sorry I have 500MB but is not letting me is them
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