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iOS

apple watch 4 cell NOT WORKING

3: Seeker

11 days now with my apple watch 4 not working on the data plan all i get is error 2001 after 50 calls too vodafone no joy. after changing my secondary number twice no joy what a waist of time. 

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6 REPLIES
2: Seeker

Having the exact same issue so frustrating!! I’ve tried repairing the watch and all sorts. 

Moderator

Hi @Arfanmirza & @whatthe I'm really sorry to see you're both having problems with the Apple Watch. We really want to resolve this for you so you can start enjoying your new products. I've sent you both a private message with details on how to get in touch. 

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2: Seeker

Having exactly the same issue I’ve  contacted apple support as well and the issue is definitely at Vodafone’s end think I’m ready to call it quits and go to EE

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Moderator

@cpt666 We'd like to take a closer look into your account and help with the Apple Watch issues that you've been experiencing. We really wouldn't like to see you leave us.

I've sent you a private message with details to reach our team. We'll then be in touch as soon as possible once we receive the requested information.

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2: Seeker

I am having the same problem with Apple Watch series 3. I signed up for the Vodafone data plan originally 8 days ago but after several support calls, online chats and visits to the store I was advised the set up was not completed correctly. I was getting error message 2005 so my data plan was cancelled and a new one set up. That was done on 26th Dec and supposedly confirmed as all completed. Now after multiple attempts at unpairing and repairing plus further support requests I am still getting error 2001.  Apple support have confirmed all is ok with my phone and my watch and that the issue is with the Vodafone data plan.  I am really disappointed with Vodafone customer service and will cancel the plan if this is not resolved. 

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Moderator

Hi @janine8 I’m disappointed to hear you’re having problems setting up your Apple Watch.

So we can help get this sorted, please send us your details by following the instructions in the private message I’ve sent.

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