Hi
the exact same has happened to me. I ordered my iPad Pro . I was given a delivery date then two days before I received a text saying they were waiting for the stock but should be with me in 48 hours and I could track my order online using my order number.
i tried this but the order tracker wouldn’t recognise my order number. I phone customer services where I was blatantly lied to by a Vodafone employee who told me my iPad was arriving the next day between 1245 and 1300.. I queried this as I had not received a text from DPD . He insisted I was being ‘silly’ questioning him and my iPad would arrive then.
I then received an email apologising they were not in stock and I would get another update in 2 days. Being annoyed I had been promised something that had not arrived and that the Vodafone employee had lied to me I called customer services again to complain.
The first person I spoke to left me on hold for 20 minutes and when she returned told be she had spoken to the warehouse and my iPad was in stock, I was top priority and just needed scanned and I would receive the DPD text confirming my delivery within the next 24 hours . I queried this but again she told me I would have the iPad in 24 hours. When I asked hat they were going to do about my complaint she just said the chap would be spoken too. I asked to be put through to customer complaints as I wasn’t even offered an apology, at which she said ‘why , they can’t magic you an iPad any quicker’! She eventually transferred me , who also assured me I would receive the text from DPD as soon as the warehouse had scanned my iPad and would get it in 24 hours . Asking why I can’t trace my order using my order number , she said this was because I needed a DPD delivery number - your tracking web page asks for the order number - all the texts I get direct me to a webpage asking for an order number. This Vodafone employee was extremely unprofessional. I asked what would happen with my complaint where she told me I hadn’t put in a complaint and needed to speak to someone else. Shortly after this call I received yet another email saying they still have no stock and I would get another update in 10 days.
Honestly , you couldn’t make it up! I have been lied to by 3 separate Vodafone employees, I still don’t have my iPad, I have no idea when I will receive it. My current iPad was put on the 30 days cancellation so it’s now looking like I will not receive my new iPad before the 30 days is up.
There is nothing on your website to say there is no stock and you don’t know when you will get any, the phone sales person I spoked to did not tell me this either and booked the delivery for a certain day, which I booked off work so I could be in when it arrived.
i am utterly disgusted with the customer service from Vodafone. I have been with Vodafone for over 15 years but seriously considering leaving. How on earth can I ever believe another word I am told by your company when lying to customers is rife.
lesley
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