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iOS

iPhone 7 Plus waiting time

2: Seeker

I've been waiting since mid November for my iphone 7 plus 128gb gold, and my delivery date is saying 21-28 December. I've gone online and spoken to a sales rep there and she's saying that I should cancel my order and re-do the order and they will have my phone to me within 1-2 days. HOW ON EARTH IS THIS POSSIBLE? Has anyone else experienced this? I'm apprehensive to go ahead and do this as I feel she could be lying to me. 

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16 REPLIES
17: Community Champion

Hi,

 

It was my understanding that once an order had been processed then if not cancelled within the first hour it then couldn't be cancelled until the phone had come into stock and delivered,then refused or sent back by the account holder !

 

I agree the advice to cancel and re start the order to get it in 1-2 days sounds barmy unless the original order is stuck somehow!

 

I always suggest to upgrade in a store if local and convenient as a person then usually walks out with phone in hand stock permitting and no delivery to wait in for. 

IMG_1084.JPG

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17: Community Champion

Hi @louisa1234

 

I would leave things as they are.  Allowing for the Christmas break, you will have the order within the next week.

 

If you check the online stock, you will see that the gold is on back order with 2 - 3 weeks delivery for the 32 and 128GB and 4 - 6 weeks for the 256GB.  Alternative colours are also on back order.

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3: Seeker
I ordered mine on 7th November bin waited over 5 weeks as the estimated dates was 14-21st Dec, I thou I will go to the store explained wot happened and they told me can sort out finally on Sunday I got the iPhone 7 plus 128gb jet black at the store!! They already cancelled the order for me cos I am Deaf?i can't communicate over the phone so the best way thing u go to the store sort that out
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2: Seeker

 

To update everyone,

 

I went back on online chat before I left work yesterday and the guy on the online chat said that my phone was ready for collection!! Ecstatic, I went to the store, and the store said they didn't have my order and that the online chat person (Anant) had LIED TO ME. The lady in the store said that she's had multiple issues with customers coming in store saying that online chat people were causing them issues as they were telling customers very incorrect information. 

 

The lady in-store said that there's no visibliity that when iPhone 7 plus 128GB are coming. They received a few 32gb, but the waiting list is mostly for 128gb customers. 

 

So disappointed, I can't believe that in 2016 customer service reps are lying to customers. 

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3: Seeker
Same as me I hate live chat person always lied all the time, they don't know how to stop telling lies to the customers, I am soz u have to wait 128gb as I got mine on 3 days ago! Don't give up u better ask compensation as like credited... its worth it to fight for it
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2: Seeker

 

Definitely! I told the girl in store that I wanted to escalate this as lying to customers is just not OK. I should be hearing from someone soon and will definitely be asking for compensation. 

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3: Seeker
Asked them if u can get power bank for free as I got mine as the iPhone been delayed...
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2: Seeker

Hi louise,

   I have just come off the phone with Vodafone and I had a similar response from them. They told me to cancel my order and go into another Vodafone branch and resubmit my order. I agree with you this sounds ridiculous and i believe its just a way for them to get rid of orders that have been on their system for too long because as soon as you resubmit your order its classed as a new order and the length of time you have already been waiting is completely forgotten.

   i am on the verge of cancelling not just my order with Vodafone but my contract as well which is a shame after being with Vodafone for over 20 years but i am fed up with their inability to get my phone for me especially after one of my friends ordered this phone from Apple last week and collected it today.

  Good luck but i do not hold out much hope for you or me getting our phones which we have already paid for from Vodafone any time in the near future.

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2: Seeker
Ive been waiting a few weeks now, and no one at vodafone seems to explain or know anything. The frustrating thing is other networks seem to have them... just not vodafone. I was told 1 to 2 weeks. Its now 3 weeks, so not as bad as some ithers, but its so frustrating. Another week and ill go elsewhere. ;/
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2: Seeker

I wouldn't hold your breath ..... 

 

I've been a business customer for 10 years and the customer service is now so bad at Vodafone that I'm going to leave. I advise you all to walk whilst you can.

 

I went to renew our business contracts for new iPhone 7's, 7 pluses and iPads and was told 5 to 7 days delivery (as of 12 Dec). 7 days passed, no delivery. Contacted them, spent 31/2 hours being passed from pillar to post to find that my original order had been cancelled with a new incorrect order put in its place with items now out of stock with no known delivery date. Advisor told me  up to 2 weeks but had no idea when stock was due to arrive ..... so how could they say up to two weeks. Spent several more hours on the phone plus online chat (no one has clue ....), escalated it to a manger for call back (within 72 hours) ..... never had a call back. Useless and clueless.

 

so ... take my advice cancel and go elsewhere. Vodafone have the worst customer service. It's not improved over the last 10 years to any noticeable degree so it's unlikely to anytime soon. Unfortunately there does appear to be a shortage of the higher specification iPhones but they shouldn't promise what they can't deliver and they should take the money without a confirm stock date

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Moderator

@Billic

 

Apologies for the inconvenience caused.

 

There's been times when orders haven't gone through correctly, these orders are usually cancelled and placed again.

 

If you pop over to Live Chat we'll take a look at this for you.

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2: Seeker

..... not impressed with live chat .......  advisors are no better off than telephone advisors. The ones I have spoken to have been unable to access account info and have no more ability to resolve problems than phone advisors (which in my experience is just about zero). You still can't get to speak to a manager to escalate an issue and you still get excuses or told to call a particular number that you've already called. From what I can deduce from my live chat they are often not even Vodafone people but a third party acting on behalf of Vodafone ...... more outsourced and out of touch customer service. Loads of apologies but little or no action ...... if you want 'More Power to You' ..... you'd be better off elsewhere.

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Moderator

@Burnzy303 Please keep an eye on your order's status through our order tracker. Our Live Chat team can also ensure that the information with your order is correct.

 

@morethanp Our Live Chat advisers do have access to account information and will be able to help assist further with any queries. 

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2: Seeker

Is this a jke I ordered my 7 plus on the 29 October was told at  the time of the order that it would arrive by 30th Nov, was then tole to expect it 14th -21st Dec it didnt arrive and was then told ot would be here before Christmas. I am still wating. The tracking system still says expect it by 14th - 21st Dec. I have been with Vidafone for 12 years! This is an appalling way to treat loyal customers

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2: Seeker
Just spoke to a very honest member of staff at vodafone and said warehouses still have no stock, and apple have further delayed the delivery. Three uk can deliver in two days as can most other networks. Vodafone uk are stringing us all along with fake dates, and then claim we cannot cancel. My advice is cancel your orders with vodafone and go else where.
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2: Seeker
Natasha, unfortunately I'm going to have to disagree with you as I have a transcript of a live chat where the advisor clearly states that they cannot access my account info and that I should call the number she gave me which takes me to the same bunch of people I spent several hours last week/week before trying to get answers from and then being cycled from one dept to another and back again, speaking to a different person each time. For a communications company Vodafone should start trying to learn some ..... then perhaps there might be a chance of 'more power to you'..... 10 years a loyal customer with the mental scars to show for it makes me think otherwise though.
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