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03-07-2019 12:40 PM
i requested unlocking on 3 devices on Sunday 30/6/19. I had a confirmation email at 0857hrs on 2/7/19 to state all were unlocked. Put new SIM into all three but only the Iphone XR has unlocked the 2 iPhone 6 remain locked. not sure how this is possible if i have had an email confirming they are unlocked
03-07-2019 01:16 PM
Hi @BVA76 your issue has come up many times, Vodafone don’t unlock iPhones, they forward the request to apple who then perform the unlock. Vodafone’s message actually means they have sent the request and it can take up to 30 days for apple to then process it. Keep trying an active non Vodafone sim in the other devices and they should unlock soon.
03-07-2019 02:21 PM