Of course, it's always all down to customers not reading the small writings or do their research carefully enough. I've said it's all my fault so you don't have to keep coming back to me LOL. I shouldn't have bothered with Vodafone that's it. But if you've been doing research into XS release you'll be reading everywhere that "Iphone XS uses Esim and there are only two carriers supporting ESim in UK, EE and Vodafone", which is actually not a wrong statement. But people could play all those word games all days long and you or Vodafone may win the debate of this, but this doesn't win any customer over or make them happy. When I went into stores asking for this now it was clear that I'm not the only customer in this exact same situation. At the end of the day Vodafone supports Esim in iwatch but cannot do so in iphone when Apple has done their part by releasing 12.1 and EE starting ESim conversion the following day, this is just far from good enough from Vodafone's point of view, and for ME this just makes my investment in XS pointless as I bought XS almost purely because of it's dual sim ability.
We are not even talking about all the clueless online chat agent, telephone customer service people who kept telling me that I should be "rest assured" that Vodafone does support this and urges me to go in store, which I did twice...
Anyway asked for PAC code today and will need to pay off my remaining 23 months of the contract and move back to EE next week.......only moved over from EE one month ago sigh...
