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iOS

iwatch series 4 won’t add mobile data plan

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2: Seeker

I tweeted @vodafoneuk after failing to get a response facebook messenger and Twitter DM, Had an almost instant reply and got some good help from TJ which fixed the problem.

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3: Seeker

Could you tell me email for directors office please , mine apple watch cellular isnt working either fed up with phoning

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Moderator
Moderator

Really glad I could help @Barlowsaurus 👍

@Binkie we'll need to access your account to help get you up and running - please contact our team via Facebook at Vodafone UK, or get in touch on Twitter using the handle @VodafoneUK.

Please also provide a link to this thread, along with your username; this will save time and we’ll be able to help you quicker.

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3: Seeker

I had a chat with someone at vodaphone uk on messenger she wasnt much help, didnt read half my messages

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2: Seeker

I have the same problem.

Eventually I have managed to get the support team to port my existing number over from VirginMobile but now can't get Mobile Data set up on my Apple Watch Series 4.

Twice to Tech Support team have tried and said it should be active in  24 - 48 hours but no success.

I get this message when I try:-

"Sorry, we couldn't activate this device with Vodafone One Number.It looks like there is already a pending subscription with another number in progress. Please, call one of our advisers on 191 (free from your Vodafone mobile) if it isn't active within 24 hours."

Help!

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2: Seeker

Another day and another 30 minutes of my life wasted on hold to Vodafone support - as i anticipated the previous days 'will be all fixed in 24 hours" but guess what the conclusion of todays session is?

" We will manually fix this but allow 48 - 72 hours, but you will not ne charged for this lost time"

As a reminder to any Vodafone techy who may stumble across this post, the message I get on iPhone screen when attemptinf to set up mobile data vis the Apple Watch App is:-

 

"Sorry, we couldn't activate this device with Vodafone One Number.It looks like there is already a pending subscription with another number in progress. Please, call one of our advisers on 191 (free from your Vodafone mobile) if it isn't active within 24 hours."

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Moderator

@Binkie This isn’t good! Please message us again on Facebook or Twitter and include the link to this thread. We need to take ownership of it until it’s resolved.

@theroadtoad  – We can check what’s happening with linking your Apple Watch. Please get in touch with my team through through Facebook Private Message for Vodafone UK. If you don’t use Facebook, we’re also available through Twitter Direct Message. Please also include your Community username and a link to this thread.

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2: Seeker

I am having the same issue with 2 iWatches I have (wife and mine) when my bill is £240's this month and cant even use it i feel robbed in broad daylight, if anyone has any helpful tips let me know, tried everything and it was escalated today via chat as even the guy was pulling his hair out! well lets hope he had some as couldnt see him

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2: Seeker

gav999

I still have the same problem and have now had 3 techys say that it will be resolved in either 24, 48 and even 72 hours!

I live in hope and apparently I will recieve a message tfrom them tomorow at which point I am to upair the watch and turn it off, also the turn off my iPhone then restart both, re-pair and all should be well. However I will not be at all surprised if mobile data on the watch does not work.

Apparently there was an error in the 'order' to connect to Apple Watch - why it has taken 7 days so far to correct this is beyond me!

Is that right that your monthly bill for two phones is over £200? I could have got a plan with 100GB for £24 per month?

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2: Seeker

It was £260 for last 30days ext month it does drop to £83 each, thats for 100gb data on iPhone x and also the Apple Watch 4 on both lines

 

So far paid £27 upfront fee and then £50 a month since start of May and still not had any luck trying to sort them out

 

Hope for it yet......

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2: Seeker

I see, I already owned my iPhone 7 ( bought direct from Apple) and got my Apple Watch 4 SSteel 44mm gold second hand, 6 months old and perfect condition for £575 from eBay and a plan with Vodafone for 10GB, unlimited calls/txts at £12.00 per month. Now I am retired I don't need a lot of data via phone as we have a super fast Virgin connection at home - true fibre.

Hopefully we will get our problems sorted soon!

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2: Seeker

Well tonight we are getting somewhere, not sure where exactly, but some where!

I no longer get the message saying there is a pending subscription...etc... but one that invites me to log into my vodafone account which goes well but the next window say I must pay an additional £5.00 per month in order to use my Apple Watch mobile data with Vadafone.

Nowhere in all the info concerning the opening of a account has this been mentioned - all along I have been assured that my plan is fine for Apple Watch use.

I am due a phone call tomorrow from support team so we will see what they have to say.

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Moderator
Moderator

I'm sorry to hear you're having trouble getting both of your Apple Watches connected @gav999 and understand how frustrating this must be.

We'll need to access your account to help get you up and running - please contact our team via Facebook at Vodafone UK, or get in touch on Twitter using the handle @VodafoneUK. Please also provide a link to this thread, along with your username; this will save time and we’ll be able to help you quicker.

@theroadtoad I'm glad to hear you're getting somewhere! The £5 a month is the standard charge for connecting your existing Apple Watch to your plan and can be found on our website here. If you have any other questions, please don't hesitate to get back in touch and I'll be happy to help in any way I can.

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2: Seeker

TJ Moderator

Thank you for the contact - I have had the planned contact by one of your colleagues and she told me that a Number One account has been added to my account and has just told me it is active and has provided details of how to activate Mobile Data which I am now doing with my fingers crossed!

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2: Seeker

Have carried out the new instructions provided by customer services for activating Mobile Data but while I do now get a Vodafone mobile data page in the Vodafone iPhone App when I try to activate the plan it eventually thows up an error message asking me to contact customer services and to quote error code: 2001

I have posted the details on Facebook Messenger conversation with customer services and I await the next step - I think this is day 11.

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2: Seeker

Success........

After being put through to Saurabh in the contract team he was able to identify the problem and he asked me to upair the watch and switch it off and await intructions.

I then had an email saying that a change to my sim was taking place.

About 4 hours later I had another call from him asking me to restart the watch and pair and go through the connect Mobile Data and it worked!!!!

I tried calling him but got cut off - if anyone at Customer services reads this could they pass on my thanks to Saurabh

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3: Seeker

I have the exact same issue with mine, have been told 3 times it will get sorted but nothing has happened, have now contacted through facebook, but still haven't heard anything. Am getting annoyed and considering moving my accounts

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