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iOS

lost proof of purchase help

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1: Seeker

i also have the same issue with abtaining proof of usage and proof of barring. i have been calling vodafone for the past two weeks with promises of the information being emailed to me but have not yet been received. yesterday  i was on the phone waiting to be connected for 2hrs and 28mins.Today i managed to get through to them after waiting to be connected for 52mins then i was put on hold to speak to a manager for an hour then i gave up and hanged up. last night i was also chatting to an advisor on live caht for 3hrs 15mins and he assured me that i will recieve the letter after 12hrs which i have not yet received. 

 

can anyone help please? i need proof of usage and barring for my isurance claim and its very frustarting 

 

vodafone customer service is completely rubbish and cannot wait for my contarct to end 

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Moderator (Retired)

Hi @rosededans

 

I've sent you a private message. 

 

Thanks, 

 

Cara

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1: Seeker

Hello! I need a proof of usage for the insurance. Thank you

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Moderator

@Claudiujaba - We can get this sorted for you.,

I’ve sent you a private message with instructions on how to get in touch, so we can look into this further.

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nbi
1: Seeker

Hi Guys 

 

could someone please help me, it has been nearly 10 days i have been thrown about in your contact centre and unable to get IMEI usage proof, i did submit online form but now after waiting 3 working days,i am not getting anywhere, have spoken to your customer service guys and they are useless, i dont know how vodafone is getting away with this type of customer service.  called you guys around 8 times (everytime 40mins approx) and they dont know what they are talking about. totally shambles. 

 

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Moderator

@nbi I've sent you a private message with details on how to get in touch with use show we can chase this.

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