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i also have the same issue with abtaining proof of usage and proof of barring. i have been calling vodafone for the past two weeks with promises of the information being emailed to me but have not yet been received. yesterday i was on the phone waiting to be connected for 2hrs and 28mins.Today i managed to get through to them after waiting to be connected for 52mins then i was put on hold to speak to a manager for an hour then i gave up and hanged up. last night i was also chatting to an advisor on live caht for 3hrs 15mins and he assured me that i will recieve the letter after 12hrs which i have not yet received.
can anyone help please? i need proof of usage and barring for my isurance claim and its very frustarting
vodafone customer service is completely rubbish and cannot wait for my contarct to end
could someone please help me, it has been nearly 10 days i have been thrown about in your contact centre and unable to get IMEI usage proof, i did submit online form but now after waiting 3 working days,i am not getting anywhere, have spoken to your customer service guys and they are useless, i dont know how vodafone is getting away with this type of customer service. called you guys around 8 times (everytime 40mins approx) and they dont know what they are talking about. totally shambles.