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iOS

unlock iphone se

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2: Seeker

I have a unlock code for my iPhone se (which is not needed according to apple) AND WHEN I PUT MY VIRGIN SIM IN THE PHONE  I can't get past the msg This sim is not compatable with our server agreement and is not supported...Virgin are compatable I am told. I am going in circles and unable to use the phone on the virgin network, spent 4 hour today between Vodaphone customer services, Virgin and Apple support, fully restored the iPhone se but get the same message when trying to start it with the virgin sim card in. Anyone know why? I got a code from Vodafone this morning I just cant enter it becasue i get stuck with the sim msg. HELP please...

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17: Community Champion

That may be where you are struggling, if after a few weeks it isn't unlocked you will either have to get them to try and get it unlocked again, or put a Vodafone Payg SIM in and use it for 30 days on the network, making some calls, sending some texts, then after 30 days you can request the unlock yourself.

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23 REPLIES
17: Community Champion

iPhones don't have unlock codes so I wonder what Vodafone has sent to you. They request Apple to unlock the phone and it's done over the air when you insert the sim from another network. You need to speak to customer services and find out if they have processed the unlock and sent the request to Apple. 

 

Apple can often take many days, even 2 to 3 weeks, to process the unlock. 

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2: Seeker

without the origional number customer services can't help, apple say they have no restrictions on the phone, perhaps it's just a waiting game?

 

thanks for your reply it's very lonely going in circles thanks...

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17: Community Champion

Hi @raunchpr have you used this form here to request the unlock?

 

https://www.vodafone.co.uk/vodafone-uk/forms/unlock-code-request/

 

Have you perhaps been sent a PUK or PAC code ?

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2: Seeker

yes i got past this point to where I was sent an unlock code this morning, the problem is I can't get to the stage where I can use it because the phone says "the sim you have currently installed is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. etc etc etc... so i have the code just cant use it....

annoyingly when i contacted vodafone by email they just send me to the page you suggest, and if i start again then it will become a major problem because i have the NUC code already so i am past this point and want to stay ahead rather than go backwards......if you apply more than 3 times for a code in a year your in deep poops !!!!!

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17: Community Champion

Ok but as @jeffkinn has stated you do not need a code from Vodafone it's all done by apple and you shouldn't have a code, I don't know what's happening but you shouldn't need or have a code 🤔🤔🤔

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17: Community Champion
For the avoidance of doubt iPhones do not and never have used an unlock code. There is no mechanism for using a code. It simply does not exist.

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2: Seeker

That's what Apple told me..perhaps Vodafone sent me the reference number they use for thier  NUC applications? it's a 7 number code ?  As i understand it only Android phones need a code. Guess I'll just wait and see whn it becomes unlocked. Thanks for taking time to reply appreciated.....

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17: Community Champion
Unlock codes are specific to a manufacturer. There is no such thing as a generic unlock code for android phones.

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2: Seeker

Eh....I did not suggest that there is a generic unlock code for Android phones.. I was told by Apple that iPhones do not use an unlock code only Android phones require a unlock code......Vodafone sent me a 7 digit code for my iPhone se and asked that i restore the phone fully, then insert my new sim and then enter the code they sent. iPhones don't use a unlock code....and never have. If anyone on here works for Vodafone please explain....your tec support is abysmal. I would love to ask one of your chief directors to actually use your system see how long it takes to get a simple non generic problem sorted.

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17: Community Champion
I'm constantly amazed (in a bad way) at the advice sometimes given out by customer services. Good luck.

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2: Seeker

Haaa... nothing suprises me anymore..let's cut to the chase, What i need to know is this:

 

If I supply my IMEI code can Vodafone tell me if they have asked APPLE to unlock my phone and as i'm not a Vodafone customer how do I ask them this question without filling in the online form?

 

Can anyone answer this?

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17: Community Champion

Have you ever been a Vodafone customer using this phone on the Vodafone UK network?

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2: Seeker

no my daughter bought it from her employer when they recalled all the company phones and gave her the option to purchase it, they also took care of the unlocking with Vodafone and this morning gave her the code and instructions I referred to earlier. So no I have not used or been a Vodafone customer using this iPhone.

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17: Community Champion
With all due respect, the fact that you've left out the most important element of the equation is why you're getting bad advice. If the firm has requested the unlock you'll have to wait for Apple to process it. The other alternative is to get a PAYG sim and use it for 30 days and then request the unlock. No network unlocks phones for people who are not their customers.

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17: Community Champion

That may be where you are struggling, if after a few weeks it isn't unlocked you will either have to get them to try and get it unlocked again, or put a Vodafone Payg SIM in and use it for 30 days on the network, making some calls, sending some texts, then after 30 days you can request the unlock yourself.

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17: Community Champion

To add....

although that model of iPhone should unlock by inserting the activated alternative Network SIM card it could be beneficial to hook up to your computer and launch iTunes to complete the unlocking process @raunchpr

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2: Seeker

Thanks, that's what i'll do. The company have sold the phone as unlocked.

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2: Seeker

iTunes displays the same error message perhaps it just not yet unlocked...i'll wait a few weeks and see...thanks to all for taking time to reply....

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17: Community Champion
Keep trying every day as there isn't any kind of alert to let you know it's been done.

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