Sure signal and new sim

[Deaks001]

I recently got a new sim and my SS does not allow it to connect.  Do I need to register the new sim somewhere?

[Gemma · Accepted solution]

Hi Deaks001,

If you’ve already activated your new SIM, please remove your number and then re add it to your Sure Signal account.

Thanks,

Gemma

[Deaks001]

Thanks Gemma,

It was my primary number so i deregistered and registered the sure signal, which resolved the problem.

Thanks for your help.

Regards,

David.