Home broadband & landline
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Activity in Home broadband & landline

Long delay in fibre connection

Hello,We started a switch to Vodafone on 13 Feb and were visited by BT Openreach a couple of days later who advised that work would needed to be done in our garden to connect the property to fibre we had delayed activation until 11 March to tie in wi...

How do I give feedback?

I've been looking on the website and tried the live chat () but can't find anywhere to provide feedback.Just wanted to say that Karim from Tier 2 technical support was great. He was focused on finding a solution to my connection issue and even called...

floe by 2: Seeker
  • 34 Views
  • 1 replies
  • 1 thanks

Problems with Digital Voice calling iPhones

Is anyone else experiencing a problem when calling a mobile - specifically in my case iPhones - using the Digital Voice landline?I have just moved over to Vodafone Broadband with Landline and whilst the broadband setup is fine, whenever I have tried ...

Gytrash by 3: Seeker
  • 10458 Views
  • 51 replies
  • 2 thanks

FTTP 910 - Is this the norm with Vodafone??

Hi,Looking for some support or suggestions here as I am currently getting very stressed repeating myself to vodafone 2nd line support on a daily basis.I have been with vodafone FTTP for a number of years, first the 100, then the 500 package. I use my...

dazrog by 2: Seeker
  • 79 Views
  • 4 replies
  • 0 thanks

My Super WiFi plus won’t connect

I have kept trying to connect it by using the wps button on the main router and then the middle button on top to connect, it connects for a few seconds with a green light then all of a sudden it goes back to the red flashing light I have tried to res...

New App is a Total Disaster

My iphone updated the Vodafone Broadband app yesterday - and the new version is beyond awful. It tells me that boosters aren't working (when they are) and also I can no longer see the mesh configuration of my network (I have 4 boosters in a big house...

awclymm by 2: Seeker
  • 511 Views
  • 3 replies
  • 1 thanks

Vodafone Pro 2 router keeps disconnecting WiFi devices

I have recently upgraded my Vodafone broadband to Pro 2 with FTTP 500MBI have the pro 2 (speaker looking grey and white router) with two additional mesh APs.  I previously used a Google WiFi mesh home broadband and wanted to move to WiFi 6e. To start...

Danb28 by 3: Seeker
  • 2234 Views
  • 7 replies
  • 0 thanks

Landline not receiving calls from landlines

My Vodafone broadband with Digital Voice landline was activated on 4th March. Our broadband is fine. On the landline outgoing calls are always ok, but incoming calls from someone on a landline never get through. Incoming calls from mobiles sometimes ...

Awams01 by 2: Seeker
  • 93 Views
  • 7 replies
  • 0 thanks

THG3000 username / password anomaly

2 days ago I had the THG3000 installed for full fibre 900.All was going well until I changed the Username and Password. Username is 2 words no special characters. Password is 12  characters with 1 upper and a special character to meet the standards.T...

P3asa by 3: Seeker
  • 131 Views
  • 6 replies
  • 0 thanks

pppoe - CHAP authentication failure

Brand new Vodafone BB customer.  FTTP.Old service, EE, cut off at 3AM, Voda lit up at 8PM.Service active and working on the Vodafone router, but I have a complex setup and have my own UniFi equipment, and am very competent in this field - I know what...

ianian by 3: Seeker
  • 204 Views
  • 16 replies
  • 0 thanks