Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now?  It’s important that you give us as much i...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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Bad speeds

Voxi sim 5g ready but not really : WF13, Dewsbury town 1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?5g out door, 5g indoor, and LTE/4g, locations3) Does the issue occur if you try your SIM card...

USB Router Flash Drive Sharing

Hi I have pluged a flash drive in to my ultra hub USB and I have set it to share and I can use it from my computer when connected to my home network after mapping it but I can't view it from my Samsung S23plus smartphone I can login to my router from...

AMG1 by 3: Seeker
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Appalling Roaming Capability

We are roaming with 2 Vodafone business phones (Galaxy 23 Ultra) and one O2 business phone (Apple).We have had nothing but issue with the Vodafone phones not connecting, having only H or H+ data connectivity, and the connection dropping out continual...

Eugene7 by 4: Newbie
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Why is vodafone blocking my website?

Hi, My website https://ce-tech.info/ Is being blocked by vodafone, stating that it's an 18+ website (it's not 18+ at all!) It works on wifi and O2 networks, but vodafone is giving an issue. I have https enabled and SSL certificates (can be checked on...

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jackhood9 by 2: Seeker
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HU15 - Brough and Elloughton

We have an issue across the town with Vodafone 4G service provision.  This started in early December.  Although 4G signal is provided to the UE, there is no actual connectivity.  Only 2G connectivity works and even voice call connection can now take ...

Website Incorrectly Age Restricted

Our website for our takeaway (https://www.goldendragontruro.co.uk) is incorrectly age restricted blocking customers from accessing it. It is a website to make orders and look at our menu so there should not be a problem with this. Please could you re...

Vodafone 4G dropping connection overnight

Hi I am based in Devon and use 4G for working from home as the BT Connection is so poor in my area. It has been working fine for many months and had fantastic download speeds in excess of 70mbps at most times however I am  finding that the connection...

kbrownuk by 2: Seeker
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Tampnet roaming charges.

Hello.I am currently on a rig in the uk North Sea and a 4g network called Tampnet is available. It offers 4g connectivity but I can't find any info regarding Vodafone's prices. According to Tampnet I sould have received a text message informing me of...