We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now? 2) Why can't you give me a timescale o...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
Unlimited max plan, using sim only in a router with an outdoor receiver. Started week at 20mps, but after using 90GB our speed is consistently down to <5mps. Do Vodafone restrict the speed even on this ‘fastest’ plan. Not a 5G area, we receive 3G and...
So lastest SureSignal died a few weeks back. So appreciate Wifi Calling is the replacement and SMS is working on my iPhone 6s Plus - so am able to get SMS messages from various sites (vodafone, tesco etc) for 2FA BUT - my Wife's iPhone 6s (same curr...
I transferred my number over from Virgin to Voxi but I’m not receiving all calls / texts. When my parents try to call they get an automated msg saying number not available. They also can’t txt me. They are on Plusnet/EE network. I also can’t receive ...
I live in a rural area (GU8 6FE) and am trying to find the direction of nearest cell tower to me as my mobile reception is very poor.
Good morning.Is wifi calling available on Samsung s21 ultra. Many thanks
Hello, I was wondering if anyone had this issue. Upgraded to Sony Xperia 5 II a few months ago and have been getting problems with calls. Not sure if it's the phone or network but I never encountered this problem with my old phone When I make or rece...
While I can call 0800 numbers, calls from NHS 0800 numbers do not register. I asked for any bars to be removed but nothing has changed.
We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now? 2) Why can't you give me a timescale o...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
It’s difficult to give a clear answer on timescales as there are a number of factors which could affect a fix, including: Diagnosis When an issue's reported, it might not be immediately obvious where the fault lies. It could be due to the mast, th...
