Unknown account in arrears

[HelpNeeded13]

Hi there, 

I can see on my credit report that I am in arrears with Vodafone since 2020. I don't understand how this is possible as I haven't had any contracts with Vodafone since 2013. 

[pctechbloke]

@HelpNeeded13 

I'd probably write to them in accordance with their compliants code here https://www.vodafone.co.uk/help-and-information/complaints/code-of-practice

Unfortunately, billing errors by mobile operators can completely trash your credit file which is why I've alwsys kept mine Pay As You Go and bought mid range handsets rather than paying the eye-watering prices charged for so called flagships.

Good luck.

[Andy]

Hi @HelpNeeded13 We can certainly look into this with yourself and speak with our credit file team so they can review what has happened. So we can do this, can you please reach out to us via the details in this link and we will be happy to help.