App Error Code 3300

[leightont007]

Hi Vf. I recently changed contracts and paid off my old contract to sign up to a pay monthly. The app bo longer works for the same registered mobile number. I have deleted the app, reinstalled. The error code 3300 seems to be linked to the mobile number. Please rectify or advise. 

[AnnS]

Try going into your Apps and clearing the data and cache @leightont007 and logging in again using the same information for your online account, make sure you use a mobile data connection and not WiFi, this is needed to locate your account.

If there are still problems drop the Social Team a message through social channels here Contact Us 

[leightont007]

Hi AnnS, I have tries those points you've listed and still no luck. Any other pointers? Thanks