Broadband: Additional Access Points and Sonos

[MrWhite]

I'm having an issue with Sonos.  It's been working flawlessly with the Connect router unitl recently.  I've just introduced an access point (wired to the router via a switch).  Sonos stops working after I've roamed back from the AP to the Connect router - the controller can't find the speakers.

Has anyone else had issues with access points/multiple routers and Sonos?

Also, are there any settings to check/disable IGMP snooping/multicast support?

[Retired-LouiseE]

Hi @MrWhite

This problem sounds very odd. 

The best way forward is to call our Broadband Team on 08080 034 515 and we will look into this for you. 

Louise

[MrWhite]

This issue doesn't just affect sonos and chromecast.

I've found that when roaming back, my phone or PC cannot access any devices on the LAN wirelessly.  I can still access the internet, but pinging any devices results in an "unreacable" error.  If I connect my PC wired to the router, then I can ping the devices fine.

It's almost like the router has put the wireless connection in to "isolation" mode, but don't believe there is a setting for this in the GUI.  Are there any advance hidden features or a way of checking this?

[MrWhite]

It's the router!!!  😞

I turned off the wifi, then connected a Netgear DGN2000 to the vodafone router so that the latter was responsible only for internet connection and DHCP.

With this set up I was able to roam between the AP and Netgear and still access the devices on the network.  Reverting back to the original set up, then the issue arose again.

[Retired-LouiseE]

I see, the best way forward is to give our Broaband Team a call on the numbers above and we will look further into the router settings.

Louise

[MrWhite]

@Louise_E - easier said than done.  Getting through to talk to anytone is somewhat difficult

[Alekin]

Hi, I fixed all my sonos issues by only broadcasting the 2ghz network, disabling the 5ghz one. Once done all is good, no loss of network or sonos

[MrWhite]

An update on the current status ...

I phoned Vodafone as few days back.  Whilst they now recognise the issue and were in fact discussing it with the tech team. there is STILL no ETA on a firmware update to fix this.

The person I spoke to was unaware how long this had been going on for and whilst she was helpful, she was unable to provide any further details.

[royylee]

I have just connected with home broadband and whilst the interet connection works without issue, I can't connect my Netgear router (Model: D7000) as an Access Point.

Speaking with Vodafone Support the first solution was to advise on how the Netgear router should be configured. However, I have already done that and it worked with my previous supplier.

If Vodafone moderate this community then you need to provide a FAQ on this issue.

Support were unable to rsolve the problem

[Al]

Hi, at the moment this isn't a function we currently support.