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03-12-2021 07:14 AM
I ordered an upgrade with the black Friday deals. With an hour to go before the end of the deal I had an email saying my order had been cancelled so I ordered another phone before the time ran out. I now see that I've got 2 orders for the same phone and only want one. I've rung and done live chat 3 times to cancel the second order but it's still there. I just want to speak to someone who can cancel the second phone which I only ordered as I thought you'd cancelled the first order!!! It's really beginning to frustrate me now!!
06-12-2021 10:09 AM
Hey @TJSparkle - did you manage to get the order cancelled over the weekend? I'm really sorry to hear you struggled so much and understand how frustrating that must have been.
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06-12-2021 10:26 AM
Hi thanks for your reply! Yes I finally managed to speak to someone and have git it cancelled!
Thanks again
TJ
07-12-2021 11:49 AM
Great stuff @TJSparkle - thanks for the update 😊