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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Very poor customer service

I ordered an upgrade last Saturday, 1st a Honor 200 smart. I realised almost instantly I had made a mistake and the phone would not suit me so I called 191 within the hour and cancelled. I was told it was cancelled and I should be able to re-order in...

kane808 by 2: Seeker
  • 162 Views
  • 3 replies
  • 0 thanks

End of contract - What happens to applied discounts?

Hi allI am coming to the end of my 18 month SIM only contract and I’m actually quite happy with the payments and service.At the beginning of my contract, I negotiated a discount based on having VF Broadband and additional lines.As I understand it, wh...

mikey911 by 3: Seeker
  • 94 Views
  • 1 replies
  • 0 thanks

VF Still Reporting My Closed Account To Credit Agency

I canceled my vodafone account after many years, a few months ago - due to poor customr service. However, recently I was applying for a mortgage, but was declined because of too many open 'accounts'. I didn't know what they were refering to. So, I en...

b86 by 3: Seeker
  • 33789 Views
  • 175 replies
  • 0 thanks

First month billing confusion

Hello, everyone! I got the 200GB $49/month plan with the discount so it's $39 in total. I just got my first month bill and it is $39 for the days 25th to 28th of Feb, 2025. Is it supposed to be how it works? I thought it's gonna be $39 for 28-30 days...

HaLe by 2: Seeker
  • 265 Views
  • 3 replies
  • 0 thanks

Cant activate youtube premium

'It looks like you have an active YouTube subscription.' message popping up. Cancelled my original subscription and it expired  16th of september, but message still keep popping up. 

ddddddd by 2: Seeker
  • 11063 Views
  • 76 replies
  • 0 thanks

SIM RED 3 MONTH UPGRADE

Hello I want some help I wanted to get a SIM only deal out SimRed so I could upgrade after 3 months to a handset , my question is can I get any phone out I want or is it just a few choices to choose from  Thanks 

LS99 by 2: Seeker
  • 147 Views
  • 1 replies
  • 0 thanks