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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Phone number enquiry

I used to have a Vodafone contract and that number had the security code to my banking, the phone number has been deactivated for a few years, it’s not currently assigned to anyone as it says I’ve dialed an incorrect number when I call it, is there a...

Hatch97 by 3: Seeker
  • 371 Views
  • 1 replies
  • 0 thanks

Contacting vodafone as an ex customer.

I’m pulling my hair out here!Of course, you’d think it should be easy, but as Vodafone customers, we know all to well that getting a simple answer is NEVER easy. I’m an ex customer…..well I’m actually still a vodafone customer but through a business ...

No signal Bad reception outside inside, anywhere

Post Title: 'First half of post code - Area' e.g. ST1 – Stoke-on-Trent 1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? Any location, a lot of the time no singal at all2) What is the full postcode...

Lumofold by 2: Seeker
  • 380 Views
  • 1 replies
  • 0 thanks

Can’t get into account

So I created an account with Voxi last week and this week I received my phone and sim and went to log onto the site to transfer my number over, when I then requested a OTP it was not coming through to either phone no matter how many times I requested...

Cissaxx by 2: Seeker
  • 563 Views
  • 3 replies
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Airtime rewards - charge to bill

HiI have seen I need to go to charge to bill option to have airtime rewards setup for Vodafone.I went to subscriptions+ only entertainment apps are there. Can't see anything to do with airtime rewards. Can anyone advise how I can set this up so I can...

rayted by 2: Seeker
  • 737 Views
  • 2 replies
  • 0 thanks

Website and app are unusable

Hi, new here I've been having a few issues, so I've alway had problems with Vodafones website I just assume that you guys cheaped out on web devs but lately I've been unable to the website to view plan details or other stuff. Whenever I click plan de...

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Anonymous by Not applicable
  • 1368 Views
  • 2 replies
  • 0 thanks

Call forwarding to Rogervoice number

Hi there. I hope everyone is well! I have a severe hearing impairment. I’m trying to set up an app that transcribes the spoken word in real time into transcription so I can follow phone calls.. but I have to forward my phone to a  0121 number for the...

leannJ by 1: Seeker
  • 431 Views
  • 2 replies
  • 0 thanks

Voicemail keeps switching back on

I know you're supposed to be able to turn off voicemail by dialling 1210. I've done that and listened to the recording saying I've switched it off. But within a day it's back on again and I'm getting text messages alerting me to waiting voicemails. I...

Default on credit file.

I went to carphone warehouse to get a new phone as mine had broke, they kept my same contract with 02, however gave me a phone contract with Vodafone. I never realised this as I thought it be all one contract with 02. Vodafone was set up coming from ...