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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

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Phil by Community Manager (Retired)
  • 63534 Views
  • 160 replies
  • 12 thanks

Complaint

Yet again promised contact within 48 hours on Vodafone chat from a complaint handler and again heard nothing. It's been 3 weeks now. I honestly don't know why I've stayed with Vodafone. Over the last 10 years the amount of time I've spent trying to r...

No Internet Data

Hello all, So I have been trying to connect to the internet without WIFI for about 2 weeks. Everything is fine, all the settings are on and all the bills are payed. I still cannot connect to the app, as it tells me i need data connection to access it...

Register New Owner of Phone

Hiya Odd one here and I'm pretty sure this cannot be done but wanted to ask. I am a Vodafone customer and have purchased a brand new, unused and unwanted Vodafone iPhone from someone on eBay.  The seller seemed genuine, no issues but I've read a lot ...

Accept or Reject new phone when wanting to cancel

I decided to upgrade my phone last week but changed my mind the next day, I contacted Vodafone 3 times over the phone and twice by chat and was told my order would be cancelled. Today my plan was upgraded and new phone dispatched for delivery tomorro...

Circumstances changed so now struggling to pay for contract.

Long winded sorry but earlier this year I had a great job and upgraded to a flash new phone with an expensive contract (for me) with everything included. Recently I have had to leave that job due to sudden ill health and now I'm really struggling to ...

CR1994 by 2: Seeker
  • 2311 Views
  • 1 replies
  • 0 thanks

Lied to about international roaming

I recently took out a new contract with Vodafone, and knowing that I would be living abroad for a year, double checked with multiple vodafone employees (phone and livechat), that the contract would be okay to use in Slovakia as I use it in the UK. Th...

Default on Credit Rating - URGENT

Hello 3 years ago my wife and I went to Canada and used date while we were over there. Our contract stated that there would be a £40 cap on data chargers and then we would get a notification when we reached 80% of this cap and then the data would be ...

Vodafone is not blacklisting my phone.

My phone was lost over a month ago while working in China. Vodafone were contacted within 24 hours asking for proof of purchase and a request to blacklist the phone. Upon my return from China the insurers informed me that they have all the evidence t...

jamie399 by 2: Seeker
  • 2841 Views
  • 4 replies
  • 0 thanks