Network queries
Get support from the community about the Vodafone network
890 PostsActivity in Services
BH23 - Christchurch town area, no Data at all with multiple lines, phones and full data bars
1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?No, around the central and main shopping centre, retail parks, 15-20 minute walk usually resolves the issue. Airplane mode off and on has no effect2...
My mailerlite subscribers sign up is being blocked
When people sign up to my emails I request 2 step verification to confirm sign up.i have been informed the when Vodafone users click the link on the confirmation email they get a over 18 content warning.there is no over 18 content. This email trigger...
5G data slow or not working
This 5G mast has never worked properly since being installed earlier in the year. Phone calls are ok but 5G data won’t work, I have to switch back to 4G manually to use data. I’ve tried other family members phones on Vodafone all with the same issue....
Why do we not get a full legally compliant VAT invoice for our business account every month?
Why do we not get a full legally compliant VAT invoice for our business account every month? I have asked for this in several different months, including april 2020, Oct 2020, and have been told it would be sorted out and it has not been. I had to as...
I need to retrieve my old number
Hi,I transferred my pay monthly contract to a PAYG sometime last year or maybe earlier this year I don’t recall, because I was planning to spend some time abroad and wanted to save some money. I did not know however that if I didn’t use the number in...
SMS & replacement SIM
So at the beginning of October we discovered my son wasn't getting any SMS messages, he can send not receive. We realised this when we put his SIM into a new handset.Didn't receive on old handset.Doesn't receive on new. Doesn't receive on two other h...
Cant activate youtube premium
'It looks like you have an active YouTube subscription.' message popping up. Cancelled my original subscription and it expired 16th of september, but message still keep popping up.
URGENT: My website is inaccessible on the Vodafone network: insecure redirect via allot.com
Hi!Me and my web developers are having an issue that we've never come across before. We recently launched our new website, changed host to ionos and after setting everything up with a correct SSL certificate, we have found out that some users are una...
Mobile phone keeps dropping connection to network
Can someone please explain to me why my Samsung Android mobile phone is keeps dropping its network connection. My phone is s Samsung SM-GM800F running Android 6.0.1, and despite the signal indicator on the phone showing 4G+, when the connection is dr...
Resolved! URGENT: My website is inaccessible on the Vodafone network: insecure redirect via allot.com
Hi there,I'm a web developer having an issue I've never come across before. My clients website cannot be accessed by anyone using a Vodafone cellular connection. It gives a 'insecure connection' warning, with an SSL certificate for that page being is...
