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Some text messages are not received

mrthinuk
2: Seeker
2: Seeker

I upgraded to an S6 a couple of months back and all is well except I dont receive some text messages. I receive the majority but there are 3 people that I know of who when sending texts not all of them come through.

Ive been on the live chat around 6 times now and I genuinly feel that nobody is taking me seriously, each time they tell me to disconnect from the network and reconnect. The last time I spoke them they said that they would transfer the issue to vodafone UK - 2 days later I had an email that said "there are no network issues in your area"

 

The 3 numbers that I know of who have issues sending to me (there may be more) all have different handsets and are on different networks

 

Any ideas?

10 REPLIES 10

hrym
17: Community Champion
17: Community Champion

I'm slightly surprised - though gratified - that a new SIM has fixed the issue.  A lot will depend on where the failure is/was taking place.  If it was before the messages reached the Vodafone network, Vodafone won't have been able to see them, hence the "no fault" advice.