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Resolved! Norton and Apple TV subscriptions

Hi,I jave just started on Pro Ultrafast 500 Xtra this week.I have no idea how to get my Norton 360 12 month subscription or to get the Apple TV on us for 12 months. I would have thought an email or text would have arrived by now.  I have plugged in t...

VOXI cannot receive calls or texts

HelloHopefully someone can help me with my issue as I am at the end of my tether with this:I have a VOXI contract and cannot receive any calls (including landline) or texts, apart from, bizarrely, other VOXI or vodafone uses.  All mobile data service...

Beavis76 by 2: Seeker
  • 2 replies
  • 0 thanks

'_extra' Wifi network appeared

Hi,I set up my new Vodafone 500 network last week, and after a few days a second network appeared.So, if my network is called 'VodafoneABC123' I now see a second network called 'VodafoneABC123_extra'.If I log into the Vodafone UI and look under the W...

ethering by 2: Seeker
  • 4 replies
  • 0 thanks

SecureNet wrongly classifying website

HiThis site https://www.peterphillipscricket.co.uk/ is being blocked by SecureNet.  It was hacked some time back but is now clean and has no blacklists on VirusTotal.Could you please re-scan and re-classify it?Many thanks

swsweb by 2: Seeker
  • 1 replies
  • 0 thanks

Vodafone stay insurance

Apparently my Vodafone insurance was cancelled after I did two claims in 12 month.but I was never told this and continually billed for 9 months up untill I lost my phone in Germany and tried to do a insurance claim.they have told me all they can do i...

Old BT connect box

HelloWondering if anyone has had similar. New broadband installation at a new house (gor me)  the house is 1960s.  We have a bt connect box, which i guess is quite old.  The house itself is quite rural.  I have ordered and recieved a Vodafone Power h...

Disable 5Ghz

I have just received my Vodafone Hub, and activated via the App. In Expert Mode i am unable to disable 5GhzI get this error Super Wi-Fi is running your Wi-Fi settings. Please use the Super Wi-Fi tile in the Home Broadband App to manage your settings....

Vodafone 4G dropping connection overnight

Hi I am based in Devon and use 4G for working from home as the BT Connection is so poor in my area. It has been working fine for many months and had fantastic download speeds in excess of 70mbps at most times however I am  finding that the connection...

kbrownuk by 2: Seeker
  • 51 replies
  • 1 thanks

ZTE MC888 GigaCube DNS Server

Hi there I need to set a static IP address on one of my devices, but it is asking for the DNS server address. Can anyone tell me what the default DNS server is for the GigaCube?Thanks 

My site is being blocked by securenet

Hello,I am the owner ofbespoke-space.com, i made handmade rings and pens for clients and have been for 5 years. Several clients, including myself are experiencing securenet issues, unable to access the website/orders/accounts and tracking with warnin...


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Mobile Voice Calls

We had a technical issue affecting mobile voice calls earlier today, our recovery plan is fully in place and usual service has been restored. We will be monitoring the situation closely.


Mobile Voice Calls

We are aware that some customers are experiencing issues making mobile voice calls. Our team continues to work on fixing the problem, which stems from a technical fault in our network. We're sorry for...


Samsung Galaxy S24 Ultra

Taylor Deeley, Trainer from Samsung UK, introduces the Samsung Galaxy S24 Ultra. This AI phone takes bright and sharp images, even at night. Plus, benefit from the convenience of Galaxy AI. https://ww...