About the Community
Getting started, forum FAQs and useful information
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Forum Posts

Meet the team

Welcome to the Vodafone Community!  This forum is home to some of our most knowledgeable customers who are eager to offer advice and provide support on a wide variety of topics. Our Social Media team are on hand to help you with any questions the Com...

VodafoneUK by Administrator
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Contact us about account related queries

If you have an account specific query on the Community, we’ll ask you to message our team via Facebook, X (formerly Twitter), or Instagram. When reaching out to us via these channels we'll request a little information before directing you to a member...

Firmware Explained

Why does Vodafone have its own software on phones? We customise phone software to optimise the experience on the Vodafone network and to enable access to our services. On a basic level, this involves making sure that things like picture messaging, vo...

The Community Champions Programme

We created the Community Champion programme to recognise the fantastic contributions from customers who give their own time to help their fellow users. If you become a Community Champion you may receive: behind the scenes access to Vodafone (speak d...


Forum Ranking

What is it?Your current rank is visible underneath your user name beside anything you post and on your profile. Your rank is based on your engagement in the community as explained below.   When’s it available?You get your first rank as soon as you’ve...

How to post in the Community

You can post from anywhere in the forum by searching for a similar topic and if no results are found, clicking the 'Ask your question' button.     Alternatively, you can click the 'Start a topic' button when you're in the board you want to start a c...

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A guide to using the Community

Welcome to the Vodafone Community! This is the place to get technical support, ask general questions around our products and services, and keep up to speed with the latest Vodafone and industry news. You can introduce yourself and read about other co...

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VodafoneUK by Administrator
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Premium rate SMS FAQ

The quickest way to stop a premium rate service is usually by texting STOP to the service charging you. Check with the  service  for the correct phone number, or  for  other ways to stop the service. You can also apply a premium rate bar, incoming an...

VodafoneUK by Administrator
  • 0 replies
  • 2 thanks

Community Guidelines

Hello and welcome to the Vodafone UK Community.   This Community is here for customers to share tips, learn or ask advice from other customers. Everyone’s welcome to drop by and get involved but please note Customer Serivce will give you the quickest...