Network queries
Get support from the community about the Vodafone network
919 PostsActivity in Services
Mobile Data issues
Hi, I've been experiencing loss of mobile data on a monthly ultra 5g monthly contract from yesterday..several sites West of Scotland. No changes to Android device and settings look OK. Vodafone service checker doesn't suggest any issues but downdetec...
Problem with a PAYG sim
Hi all, Writing on behalf of a friend. He lives in Spain, has a VF PAYG account (his old UK number) that has suddenly stopped working correctly. The top up line won’t recognise his number, the website doesn’t either. He noticed a week or so ago but a...
Website incorrectly classed as having 18+ content
Hi - I'm the tech manager for an online retailer that sells incontinence products in partnership with Age UK - www.ageukincontinence.co.uk. Today we've had reports from customers that they're unable to access the website as Vodafone are flagging it a...
“Lost” mobile phone number - can it be recovered?
Not sure where to post this and apologies for the lack of technical understanding but… my mum has today had an utter nightmare transferring broadband/phone from Sky to Vodafone. She did not want her mobile phone contract transferred to Vodafone (she ...
Issue with PAC code from Vodaphone to Sups
Hello, I requested a new PAC Code from Vodaphone on the 3rd March as my contract ran out on the 15th of march. On the 15th I contacted my new provider (spusu) and gave them my PAC code. They quickly came back to say the PAC code was returning an erro...
Website Blocked on Vodafone Mobile Data
We have many customers complaining about not being able to access www.go2stream.net while on the Vodafone mobile data. This is only happening to Vodafone users. Our website is a transport management and logistics solution so I'm not sure why we would...
Can't download bill
I had my latest bill available yesterday, but when I click on 'download' it says "sorry we can't get this data right now, try again" also, if I click on 'send this bill to email' I get a message saying 'there was an error try again'. All my older b...
Leaving Vodafone at end of contract
I am looking to leave Vodafone at the end of my contract in a couple of weeks and port my number to a new network. When I look at getting a PAC to do this I'm warned of early end of contract charges. I don't want to end the contract now, just get the...
Vodafone have lost my mobile number
Hi,I ordered a phone via mobiles.co.uk to join Vodafone and provided a PAC code to transfer over my old number as I was previously with Three.It appears that there was an error from Vodafone's side during the order which has resulted in me losing my ...
Delayed Activation
I have moved to Vodafone from O2 with an activation date of Monday (17th) agreed. O2 did their bit, but Vodafone failed to activate it at their end. Two days with no mobile network and eventually got through to someone, afteer having to submit a comp...
