Network queries
Get support from the community about the Vodafone network
732 PostsActivity in Services
Unblock domain from Secure Net
I can't navigate to the websites https://www.arenabreakoutinfinite.com and https://www.arenabreakout.com as they appear to be blocked by Secure net, could you please unblock them?
Website https://www.ccommunity.ca/ is incorrectly marked as an adult website on vodafone network
Hello,Community website https://www.ccommunity.ca/ is being marked incorrectly as an adult 18+ website. This is a community support website and does not have any adult content. Can we please have this sent in to be corrected so it's not marked as 18+...
Spotify activation problem
hi. I hope someone can offer some assistance or get me to the right department, other than the call centre. I upgraded my phone plan on 29/01/24 and the included the option for Spotify. My previous plan also included Spotify and I had no problems ...
Website blocked by Securenet
Hello,I am reaching out from nexu.co. In the last 3-4 weeks we had some reports from our customers that the service is not accessible through their Vodafone lines. We investigated the problem and saw the Vodafone securenet classified nexu.co as a hig...
Move work number to personal number with new phone
I need help! A couple of days ago I initiated a live chat with Vodafone about moving my phone number, which is currently held by my work, to a personal account, as I am leaving my job. I was transferred to the business team, and they advised that was...
Split port can’t receive calls or txts from EE (week 3)
Good morning, I have tried every other avenue to get this resolved but I have had no joy. long story short moved from an EE third party (plan.com) to Vodafone but I still had to use the partner to prevent massive termination costs.Port all went throu...
Website incorrectly classified as 18+
Hi, we run a charity and our website is being classified by Vodafone as having 18+ restricted content. However it doesnt. When you run a site report on blocked.org - Vodafone is the only provider that is blocking the site.Could this be checked, and h...
Coverage map shows 5G signal but doesn't work and its misleading
2 months ago I've noticed there's 5G coverage available over a location I visit frequently on the coverage map. But every time I visit the location there's no 5G. Talked with Vodafone twitter team, they say that masts being under maintenance etc typi...
Zero data coverage despite bars & signal checker saying otherwise
I’m increasingly frustrated with the data issues in my local area. There is a general ‘patch’ where Vodafone because unusable because you can’t get any data to work at all. This is despite multiple devices showing full bars of signal, and the signal ...
Whole Midlands area signal issues
We have more then 10 lines on our account, and having massive issues with signal/coverage in the whole of the midlands area.Check coverage, had new physical sim cards, made sure settings are correct and the usual information that we are told to do.T...
