Services

Click & Collect Issue

Hi there, I upgraded my phone on Friday through Click & Collect (upon the advice of the Store Advisers - since I want to use a VEA discount). I upgraded online and Click & Collect said I could pick it up later that day. Two days later, I’m still wait...

Credit Team Support - Contact

Hey everyone, So, I’m hoping someone can help me out with this situation. I was budgeting for 2025 as I got a lil promotion and noticed that Vodafone has listed a default on my credit report. I tried to clarify this as told in the shop. but it’s bee...

Declined credit

I’m yet another one with an excellent credit score of 970 with Experian who has been refused credit. I have never missed a payment on anything else and I’m constantly getting offers from other companies. You don’t answer the appeal process and just f...

DIsconnect/Reconnect saga

I am now 5 days without mobile service despite promises from managers that it would be working today. To add to my frustration TOBi webchat is my only method of communication as the app/website is now refusing any login as it does not recognize me.TO...

Customers reporting domain blocked (handling false positives)

Hey y'all.Can't find anywhere to submit false positives so I'm going to here. We're getting reports that customers in Germany and the UK are blocked from accessing files on our domain ufs.sh.Files on ufs.sh are uploaded through our service UploadThin...

False positive 18+ block due to VirusTotal misflagging SquareSpace as phishing

Jingyu Chen is a graduate composer (her musical is getting a run at the Edinburgh Fringe Festival this year), her website www.jingyuchen.com is currently blocked by Vodafone (and MVNOs like Lebara) as "18+", apparently because VirusTotal is reporting...

Website Blocked on Vodafone Mobile Data

We have many customers complaining about not being able to access www.go2stream.net while on the Vodafone mobile data. This is only happening to Vodafone users. Our website is a transport management and logistics solution so I'm not sure why we would...

My Vodafone registration "Number not recognised"

Hi, this is a long story.. still not resolved.I've been trying for a long time to register my PAYG number for My Vodafone but it gives the error "Number not recognised".I have spent many hours trying to resolve this both online and ph

Pay as you Go.

Good evening. My wife's Pay as you Go number has been deactivated because she failed to respond to a 'use it or lose it' message.We used to add £10 whenever it was needed, which could be only once or twice a year, as she rarely uses it as it's for em...

Cant activate youtube premium

'It looks like you have an active YouTube subscription.' message popping up. Cancelled my original subscription and it expired 16th of september, but message still keep popping up.

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