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Order and Installation has been cancelled twice!

Hi all,I'm having a problem with getting online with Vodafone. I ordered the Vodafone Pro 2 in December last year with an installation date of beginning of January. Then a few days before I received an email from Cityfibre and Vodafone confirming tha...

Sachie by • 2: Seeker
  • 126 Views
  • 1 replies
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WiFi Channels, how do i change them?

I have a vodafone thg3000. How and where can you change wifi channel on the above router? Logged into my router I go to WiFi tab at the top of the page, then select "WiFi Settings". Only choices I see 2.4 Ghz, wifi mode, mixed 802.11b/g/nBandwidth 20...

Bullfinch by • 4: Newbie
  • 13452 Views
  • 23 replies
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Vodafone Essentials

Hi, so had the essentials package which expires 7th February.  Been trying to re-register here: https://www.vodafone.co.uk/broadband/essentials-broadband for 3 days now.  Filled out for and every time I submit the form, website crashes without submit...

Vodafone Essentials Broadband Team

Hi I applied for Vodafone Essentials after seeing it on Martin Lewis's show on 20th Oct 24, got an enail saying will call you within 5 working days. Sadly, this has not happened. I see that many others have had the same issue, and its been going on f...

MD97 by • 3: Seeker
  • 4378 Views
  • 14 replies
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Resolved! Promised switcher credit but no email yet

I switched to Vodafone Full Fibre 500 from BT almost two weeks ago. I was promised a switcher credit according to the terms and conditions but I have not received any emails from Vodafone about this. I contacted customer service about this and they s...

No broadband service for weeks since moved home

 I’ve had a terrible experience with Vodafone broadband. I moved house in mid-December and was assured the service would be live by midnight on the activation date. Trusting their advice, I went on a trip immediately after the activation date, assumi...

Jadefung by • 2: Seeker
  • 573 Views
  • 1 replies
  • 0 thanks

One Touch Switch

Hi, I wonder if someone can help. I switched to Vodafone Broadband from Virgin Media on 5 December through the One Touch Switch service only to find out today after 2 1/2 hours on the phone between the two that Vodafone never completed the switch to ...

Joanne76 by • 3: Seeker
  • 1029 Views
  • 7 replies
  • 0 thanks

Activation date came and went

So my broadband was meant to start the 19th which it didn't so I call your customer services and they tell me to call back by the weekend because it sometimes takes a while to start.So I call back today on to be told that you can't do anything about ...

Resolved! Moving address - contract change

Hi all I just have a question. I have just actioned a home move and the friendly guy on the phone said he could reduce my price without changing the current end date on the contract. I did ask multiple times to be sure and he confirmed the email woul...

Barduar by • 2: Seeker
  • 1071 Views
  • 2 replies
  • 0 thanks

A Christmas Ghost Story

Hello,Are you sitting comfortably? Then I'll begin.Our story begins on the 12th of December, when two teams of Santa's elves (Cough City Fibre (CF)) arrived to (almost) complete our full fibre installation. However, some pesky poltergeists perpetrate...

jjaggii by • 2: Seeker
  • 715 Views
  • 1 replies
  • 0 thanks
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