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Chat transcript redacted

Just had the most longwinded webchat conversation with a "human" (it definitely wasn't) to simply change a date on my new customer application. I'd already sorted the physical visit with city fibre. At end of chat, the feedback form wouldn't allow me...

Vodafone WiFi router

I created some static IP addresses and a few port forwards in the router. I saved the configuration file to a PC. When I restore the configuration the static IPs and port forwards are not restored. How do I save that information I’ve about 10 static ...

pppoe - CHAP authentication failure

Brand new Vodafone BB customer.  FTTP.Old service, EE, cut off at 3AM, Voda lit up at 8PM.Service active and working on the Vodafone router, but I have a complex setup and have my own UniFi equipment, and am very competent in this field - I know what...

ianian by 3: Seeker
  • 4126 Views
  • 19 replies
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Router not been delivered

Hello. I am at my wits end with Vodafone at this point. My order has been delayed for nearly a month because no one told Openreach to arrange external work. That has thankfully now been completed so my activation date was finally set. It is set for t...

Broadband app won’t work

I have deleted and reloaded this app 30+ times.i have spent 8 days trying to resolver this. It keeps saying “Sorry we can’t find your broadband plan”..I have broadband and I’ve paid for it. Vodafone are clueless. Why?

No internet

I've had a nightmare week with Vodafone!It's been a week now since my full fibre installation and still no internet. I rang up on the day and advised promised me I would be on my midnightI've had like 20 webchats and 15 calls and no-one seems to know...

Sayed333 by 2: Seeker
  • 2521 Views
  • 28 replies
  • 1 thanks

No Internet After Fibre Install

I upgraded to fibre on Weds. Engineer carried out the line switch no problems and said everything should be connected and working by tea time. Day 3 now and no internet/WiFi.I've spoken to multiple teams/experts at Vodafone. It was a faulty cable so ...

User/password for own FTTP modem-router

Hi there,(1)Is it still that using a third party router requires to chat with the support team to have the user/password required for VDSL connection, or is it provided along with the router or by email as many do, the day of the activation?(2)In cas...

_rik_ by 4: Newbie
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  • 4 replies
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No Fibre Hub Has Been Delivered Not Despatched

 Hello, I have waited over a month for my Fibre Activation Date which is Friday 2nd August Openreach are emailing and texting everyday to make sure I am in at 8am. However, as of 6pm 31st July the Fibre Router kit hasn’t even been despatched by Vodaf...

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