Hello,Are you sitting comfortably? Then I'll begin.Our story begins on the 12th of December, when two teams of Santa's elves (Cough City Fibre (CF)) arrived to (almost) complete our full fibre installation. However, some pesky poltergeists perpetrate...
I had such high hopes. Good speeds. New fibre network. Competitive prices. Known brand. Installation happens on the Friday 20 th Dec. I should have known better just before Christmas. CF engineers put up line. Connected router but left saying it woul...
We woke up this morning to find our internet connection is down.Long story short, we received an e-mail on the 28th November that I was thinking of leaving vodafone (I'm not) and that my service would end on the 12th December. A phone call to vodafon...
I originally placed an order for a full fibre upgrade to my existing broadband connection on 26 June this year and was told that the upgrade would happen once the cables had been laid in my Close by Openreach. On 6 September OpenReach carried out d...
I’ve recently signed up to fibre 910 and my service isn’t due to go live till 2nd Jan 2025yet I’ve received my first bill to cover a period from 20th.dec to 19th jan. so essentially being charged for services I’m not yet receiving? And will end up pa...
Hi.I've just moved into a new build.My openreach box was setup when I moved in but there was a backend issue where the address was incorrect meaning I could not get broadband.We've got a wifi dongle to tide us over but it only gets us a 4mb connectio...
Vodafone activated full fiber (FTTP) today (8am) , the contract I signed up for was 512mbps but I am consistently getting exactly 36mbps download speed each time I test, been testing all day , it seems as if the package has been misconfigured by Vod...
I placed an order with Vodafone a few weeks back to switch to Full Fibre Broadband, port my landline number to the new service and shut down my old broadband. Today was switchover day but none of this has happened - a fttp cable was supplied but noth...
Recently ordered pro2 WiFi that comes with 4g back up. have received the back up unit, but no SIM card. Email said it would be delivered before the rest but have had nothing. how do I sort this as Tobi ( the chat bot) is useless
I have selected a vodafone package from linking from cityfibre site I have entered my postcode and been given the choice of the available full fibre packages and selected one, I am then asked for details of my current provider and surname etcmy cur...
