Broadband activation
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Earlier Broadband Activation Date

Hi All,My full fibre was booked for install last week CF engineers did not complete it, however my old copper line was disconnected at 2am that day so have been without broadband since.Another CF team came out yesterday (originally scheduled for 01/0...

Imz1985 by 2: Seeker
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My new Vodaphone broadband package

Hi. I made a contract for broadband. My Virgin Media broadband ends 20th May. I did download the Contract Summary. But, I have no email confirmation and apparantly am not registerted with Vodaphone.  So, I cannot see my contract on a Vodaphone wepsit...

Broadband not activated past activation date

I was told my activation date would be on the 19th of April. Was told to wait until midnight for my services but they are still not active. I phoned today and was told it could take 24 hours to actually activate. But was told it could take an additio...

Vodafone Broadband App - Firmware Page Blocker

My Pro 2 500 Broadband has just been installed. I have downloaded the app and logged in. However after selecting set up, a page comes up entitled Firmware and I can't proceed beyond this. Has anyone else had this. Should the firmware be updated on th...

Scrimm by 3: Seeker
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Are customer services correct ?

Account not active yet (Full Fibre 200 Plan) just been doing some checks/searches on the community to try and make sure everything goes as well as possible.I asked a question in the community about the THG3000 and manual WiFi channel selection and ob...

Stumpy21 by 4: Newbie
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FTTP activation failed

Hi,I’m a new customer switching from Sky FTTP services. My activation date with Vodafone has been and gone without any service activating and after much contact with customer support, apparently Openreach need to do “external work” in the next 5 days...

Kx626 by 2: Seeker
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Router access

So today is my activation day the router was actually online by 2 AM this morning, however when I tried to access the router settings through it failed to connect & told me I had entered incorrect details which I had not and then locked m...

fishy09 by 3: Seeker
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