Account activation

[mowen01]

Hello. 

my fibre install was completed last Friday, 14/02. How long does it take for my account to go live online? Been on this morning on live chat, said 48 hours. I’m still not able to access it. 

think there is an issue as I did have an old Vodafone account which I thought had been closed, but seems active as PIN number still active on live chat, but I can’t access account when trying

[Lucy_F]

Hi @mowen01 You should be able to access your account so long things are all active on our end. Pop us over a message here and we'll get things looked into.

[mowen01]

Hello Lucy

thank you for responding. Sure account is active. Broadband working fine here at home. Live chat did confirm they could see my account and stated wasn’t activated for me. I can give you all my details, account number. Web order number, my details etc if it’s possible for someone to check

thsnk you Martin. 

[Lucy_F]

Please reach out to us via our Social Media Team on the contact information found here so we can get things looked into.

[mowen01]

Hi Lucy, been on this all day..had this message on messenget, any way this can be done quickly, as every time I go on live chat it’s very time consuming 

Thanks for confirming Martin 🙂 I've taken a look at your other conversation and also your account. The reason you're unable to access your online account is because you don't have any active services at the moment. This is because the order for your Broadband is still in open.

Looking at the order, your go-live date was meant to be the 14th February, but it's not showing as active. I'd say the best option is to speak to our Broadband team directly to find out what's happening with your Broadband services and to find out when they will go live.

You can call them on 191 from any Vodafone mobile, 0333 304 0191 from a landline or you can speak to them on webchat via - https://vodafone.uk/livechat Cal

[Charlotte · Accepted solution]

Thanks for getting back to us, @mowen01.

If your broadband order hasn't completed on our billing system, despite you going live on the 14th February, this will be the cause of your MyVodafone login issues. However, for the order to be pushed to a completed state, it would need to be actioned by the Broadband Team. You can speak with them here, or call up on the number you've mentioned in your own message.

[Ripshod]

Deleted. 

[mowen01]

Thank you everyone..now live, came through earlier. Thanks to all for you advice and time