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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

Gold numbers 2.png
Phil by Community Manager (Retired)
  • 160 replies
  • 12 thanks

4G no internet, no service and constantly on E since 3G shutdown

Ever since the 3G shutdown, I have been getting 4G no internet in most places that never before, even if I have full bars 4G or even 5G, it just doesn’t work at all! Vodafone customer service don’t care in the slightest as it’s “good” on their end, a...

Rxbski by 3: Seeker
  • 25 replies
  • 1 thanks

Roaming not working in Germany

I hope something can be resolved, I’m posting here because all other avenues have been exhausted. I have a Vodafone account and have 3 other phones connected to my account, my wifes and my kids. We keep it this way for ease rather than each of us set...

Overpaying for Apple watch

I hope someone can help or advise. I recently found out that my Apple Watch contract expired on 10th Dec 2021 at a cost of £31.50 monthly which includes £7 for onenumber. Im still being charged although the contract expired. A couple of questions hav...

RH10 by 2: Seeker
  • 4 replies
  • 0 thanks

New contract?!

I have no idea where to start. I called Vodafone back in March seeking a cheaper deal and happy to downgrade the services. The agent I spoke to advised this is not possible. I then spoke to a manager who offered me the same plan at a reduced rate and...

Tankas12 by 2: Seeker
  • 2 replies
  • 0 thanks

Disgraceful vulnerable customer treatment

I've been with Vodafone for nearly 5 years and have always praised them and gave them glowing reviews to all until now! I had a breakdown due to multiple deaths in my family and fell behind in my bills but Vodafone was working with me through this an...

Billi3 by 3: Seeker
  • 1 replies
  • 0 thanks

OneNumber Connectivity/iPad Airtime Data Plan

Hi, This morning I purchased an iPad, I upgraded the data plan to 4gb not realising you offer OneNumber Connectivity.My mobile data plan with Vodafone has unlimited data so if I can connect my iPad to my account and share data, I won’t need the 4gb.M...

Dayink by 2: Seeker
  • 3 replies
  • 0 thanks

Calling local numbers at roaming destination (2024)

Hey everyone, Could someone from Vodafone confirm what the exact policy on making local calls to local numbers at a roaming destination for subscribers on 51 and 83 inclusive roaming destinations is?I am on an 83-destination roaming plan and up until...

Failed credit check but no check performed

Hello,I tried to apply for a pay monthly contract but failed my credit check twice. I have the maximum credit score on both Experian and Equifax, and no check was performed. I have noticed this is not uncommon when looking at other messages from the ...

cisc by 2: Seeker
  • 5 replies
  • 0 thanks