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Forum Posts

Cant activate youtube premium

'It looks like you have an active YouTube subscription.' message popping up. Cancelled my original subscription and it expired  16th of september, but message still keep popping up. 

ddddddd by 2: Seeker
  • 6616 Views
  • 58 replies
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VodaFone Entertainment Pack won't renew

So People seem to be having issues after renewing Youtube premium services after either a free trial ends or their old contract ends. This is an issue with how Vodafone handles the payment methods to Youtube I have found that its locked in my google ...

No device on airtime plan

Evening, im a little confused on this topic and hopefully someone can help. I had a device plan and airtime plan on a business account. The airtime plan was moved to a consumer account as I was incorrectly placed on a business account.I then had a de...

Billed double for mobile contract

Hi,I recently renewed my home broadband and decided to include a SIM only plan. I was charged double for my contract for the first month. I was told it was to cover Dec to Jan and Jan to Feb yet my current bill also states it covers Jan to Feb. Can s...

admjrb62 by 2: Seeker
  • 109 Views
  • 1 replies
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Resolved! Not receiving temporary password emails from Vodafone

After updating my Vodafone app, it’s logged me out and I can’t get back into my account on the app or online with my password.I’ve gone through the “forgotten password” process several times but I am still not receiving an email with a temporary pass...

no_mms by 4: Newbie
  • 792 Views
  • 12 replies
  • 1 thanks

Credit file default

I received my final Vodafone bill of £110.68 on the 1st January 2025 requesting it to be paid by the 15th January 2025. I contacted Vodafone & paid the bill in full on the 10th January 2025 & I was told my account had been satisfied. This is confirme...

Pixyjee by 3: Seeker
  • 134 Views
  • 1 replies
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Resolved! Using Alexa to answer Vodafone mobile calls

My neighbour cannot physically answer a phone and operates her life through Alexa and voice control. Vodafone advertises that you can use Alexa to answer your Vodafone calls. EE offered this service up until today when they discontinued it however it...

Ron424 by 3: Seeker
  • 318 Views
  • 6 replies
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Help

Hi all, I am looking to pay off an old phone bill, I wasn't aware I had and especially as my Fiance and I are looking to get a mortgage. The account closed years ago but I believe I have the old phone number for the account (I found on an old CV of m...

Callan94 by 2: Seeker
  • 153 Views
  • 1 replies
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Missed payment

I received a email about a missed payment but when I try to go online to make the payment it asks me to register but I don't have a Vodafone mobile number so I can't register it's the same when calling the number to make a payment.