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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

Gold numbers 2.png
Phil by Community Manager (Retired)
  • 156 replies
  • 12 thanks

Unable to log in or create account

For over 2 months now I have been unable to log in to my account. I have called tech team for support, sat online and waited 48 hours each time before doing what they told me to do and have been in store. Still no luck. I keep getting error message 5...

5G Ultra Enablement Text

I took out a new Vodafone contract in June/July this year expecting to have access to 5G Ultra, which is available in my area, but I currently don't because it's not enabled until you receive a text saying it is.Has anyone actually received the text ...

account login problem

when I enter my email and password, I was offered to send a code to my number, but now this list is empty. How to fix this ?

Dian888 by 2: Seeker
  • 9 replies
  • 0 thanks

Billing EMail Address Update

I have had a pay monthly account for decades. Recently we moved house and i went online to myvodafone to change the details.Finally it turns out that my account had been passed to a third party business partner even though it was a personal account. ...

Can’t login or create my Vodafone account

I got a new pay monthly contract as of Tuesday 28th November. My number ported over from o2 however I still cannot log in or register on my Vodafone app. when I try to create an account it says username in use. When I try to reset the password it say...

Schnugga by 2: Seeker
  • 1 replies
  • 0 thanks

Cancellation Process Is Outdated

Made this account basically to just explain what a complete nightmare cancelling an upgrade has been.I cannot get into my local store but I ordered the upgraded phone to the store for my son to pick up (which he has done without issue before for my l...

JW707 by 2: Seeker
  • 1 replies
  • 0 thanks