Not receiving temporary password emails from Vodafone

[no_mms]

After updating my Vodafone app, it’s logged me out and I can’t get back into my account on the app or online with my password.

I’ve gone through the “forgotten password” process several times but I am still not receiving an email with a temporary password. I’ve checked my spam/ folder and I’ve even contacted my email provider but no emails. I am receiving emails for my billing and marketing emails from Vodafone but no temporary password emails. I am also receiving texts from Vodafone.

I contacted Vodafone via “chat” and was told I could only reset my password via receiving the email, but as the email isn’t getting to me I’m now stuck not being able to access my account. Surely there is another way to reset the password on my account.

My email and mobile number has not changed and I’ve had both for over 20 years! So that is not the problem. I have seen some other people post about the same issue, but can’t see any resolution. 

[Remi]

Hey @no_mms, thanks for reaching out to us. Please make contact with our social media team and they can run through some steps to get you back into you My Vodafone App. Please make contact with them here and they'll provide further support.

[no_mms]

Thank you Remi. I have been communicating via Vodafone Facebook Messenger, but the agent doesn’t seem to understand my issue and we are going around in circles with them just saying they’ve resent a “temporary password” email. My problem is that I am NOT receiving these emails. I’ve been trying “forgotten password” for 3 days and still not receiving an email. 
I get emails from Vodafone for billing and for marketing so it must be an issue with the function of forgotten passwords.

[no_mms]

I think the issue is that the “forgotten password” function sends emails with my email address all in uppercase. My email provider will not accept this. It will only accept my email address in lowercase.