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FAQ's

Has your question already been answered? Or can you find the information you're looking for in one of our handy Topics or Videos - check here to see the full list.  Or check below for our frequently asked questions:  Conditional Call Forwarding Vodaf...

TJ by Community Manager (Retired)
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Vodafone Together

Get unbreakable broadband & TV with unlimited 5G mobile for the whole family Vodafone Buy One Give One: For every existing and new Vodafone Together household, Vodafone will give an individual living in digital poverty a SIM. The SIMs will be distrib...

TJ by Community Manager (Retired)
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Age-restricted content settings

What is our 'age-restricted content bar'? It's a setting we provide as standard on our network to protect customers under the age of 18 from age-inappropriate content – such as pornography, violence, discrimination, drugs or crime – on mobile device...

TJ by Community Manager (Retired)
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Phone Unlocking - NUC Update

Great news, we've updated our NUC policy! The website has been updated to say ‘Good news - many of our devices, including all Apple products, are already unlocked. Just insert a SIM from another network and you should be ready to go’. But what exactl...

TJ by Community Manager (Retired)
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What to do if you can’t pay your bill

If you can’t pay your bill, please don’t cancel your Direct Debit. Please get in touch on 191 (free from Vodafone devices), or 03333 040 191 from any other UK landline or mobile. There are also some things we can do. You’ll need to get in touch to ta...

TJ by Community Manager (Retired)
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Big Value Bundle - PAYG

What are Big Value Bundles? Big Value Bundles are Pay as you go Bundles that give you an allowance of standard minutes, standard texts and data to use within the UK and our Europe Zone for a period of 30 days. Big Value Bundles are also known as BVB....

TJ by Community Manager (Retired)
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Dealing with Fraud

Do you need to report fraud relating to a Vodafone UK number? You can alert us to an instance of fraud by filling in the form here with all the relevant details - then clicking "Submit". Alternatively, you can contact our fraud team by calling 033330...

TJ by Community Manager (Retired)
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Trade-in Information/ Samsung S21 Trade-in

STEP 1: Value your device here Search for your device using its IMEI number or by choosing the make and model. Then simply answer a few questions about the condition of your device and we’ll let you know how much it could be worth. Finally, choose...

TJ by Community Manager (Retired)
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Managing your Pay as you go account

Need help managing your Pay as you go account? Check out some tips below.  Why has my Pay as you go Credit run out? If you’re on one of our older Pay as you go plans – not Pay as you go 1 or a Big Value Bundle (also known as a Pay as you go Bundle) ...

TJ by Community Manager (Retired)
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Managing your Pay Monthly account

Need help managing your Pay Monthly account? Check out some tips below.  How do I change my address? You can update your address details online: Log in to My VodafoneChoose Account settingsChoose Address details from the menu and update your details ...

TJ by Community Manager (Retired)
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Entertainment Packs

Choose your obsession Enjoy the entertainment you love, on the move – with a fantastic choice of Prime Video, Spotify Premium or Youtube Premium, straight to your mobile for the length of your plan. Do I have Entertainment included in my pl...

TJ by Community Manager (Retired)
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