Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now?  It’s important that you give us as much i...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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Vodafone network blocking my website

Hello, my website is being blocked on Egypt network and it's hurting my business alot since most of Egyptians use Vodafone My website doesn't contactin anything illegal and no pornography, it's a fragrance shop Can you please check and unblock my web...

a_masoud by 2: Seeker
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  • 7 replies
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5G Ultra || iOS 18 || 5G Standalone Greyed Out - Solved

After over an hour to 191 and no clear solution, fix or confidence in getting the ability to use the 5G Ultra on the plan if taken out two weeks ago, I resorted to , Chat GPT and solved the issue with 5G Ultra now enabled on my iPhone 15 Pro Max runn...

Redski by 6: Helper
  • 13912 Views
  • 15 replies
  • 3 thanks

Vodafone 4G dropping connection overnight

Hi I am based in Devon and use 4G for working from home as the BT Connection is so poor in my area. It has been working fine for many months and had fantastic download speeds in excess of 70mbps at most times however I am  finding that the connection...

kbrownuk by 2: Seeker
  • 14053 Views
  • 63 replies
  • 1 thanks

LG Smart TV - Unable to Update Apps

Since switching to Vodafone Broadband, I have discovered that none of our 3 LG Smart TVs can update any of the installed Apps nor install new ones. The existing installed Apps work correctly and I am able to freely browse the Internet on the Web App....

Ben55 by 3: Seeker
  • 206 Views
  • 3 replies
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Poor Signal in House

Hi, my mum and her partner recently moved to Middlesborough from Ireland, but they have terrible signal in the new house. Is there anything easy solution I can do to improve it for them?

jgeek by 3: Seeker
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  • 7 replies
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Resolved! Trouble with WiFi Calling and Weak 4G Signal

I live in a rural area with solid 100MB+ fibre broadband, but since Vodafone stopped Sure Signal, I’ve been relying on WiFi calling. Lately, a weak 4G signal keeps interrupting my calls, causing dropouts and poor quality. Is there any way to force my...

Roaming into ROI - Best way to control costs

HiI have a rep who lives on the ROI side of Newry and as a result he picks up the NI and ROI networks.He has been on a pay as you go and the only roaming he can do is to Vodafone that is free.I want to put him on a contract phone for Vodafone, but I ...