We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now? It’s important that you give us as much i...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
Hi, I've been experiencing loss of mobile data on a monthly ultra 5g monthly contract from yesterday..several sites West of Scotland. No changes to Android device and settings look OK. Vodafone service checker doesn't suggest any issues but downdetec...
Hi - I'm the tech manager for an online retailer that sells incontinence products in partnership with Age UK - www.ageukincontinence.co.uk. Today we've had reports from customers that they're unable to access the website as Vodafone are flagging it a...
Not sure where to post this and apologies for the lack of technical understanding but… my mum has today had an utter nightmare transferring broadband/phone from Sky to Vodafone. She did not want her mobile phone contract transferred to Vodafone (she ...
We have many customers complaining about not being able to access www.go2stream.net while on the Vodafone mobile data. This is only happening to Vodafone users. Our website is a transport management and logistics solution so I'm not sure why we would...
Hi, I’m trying to get an ASUS Rt-ax86u pro set up as my router to replace the Vodafone one. I have a static ip assigned. Chat have twice provided me with username and password. If I enter login details as PPOE- the router shows disconnected even with...
HiErratic connection and streaming from various services ie Sky, Netflix, U and iPlayer all suffering very similar symptoms loss of frames, dropping to low resolution then back to 4 k, total loss of stream, no observable pattern. Spoke to technical s...
Hi I am based in Devon and use 4G for working from home as the BT Connection is so poor in my area. It has been working fine for many months and had fantastic download speeds in excess of 70mbps at most times however I am finding that the connection...
My website spappmonitoring.com is blocked by SecureNet.If I use the Vodafone mobile internet, at first I get a certificate error, if I proceed unsafe I will get redirected to a Vodafone.ro page that only says this text message : "The page you wish to...
Hey y'all.Can't find anywhere to submit false positives so I'm going to here. We're getting reports that customers in Germany and the UK are blocked from accessing files on our domain ufs.sh.Files on ufs.sh are uploaded through our service UploadThin...
Jingyu Chen is a graduate composer (her musical is getting a run at the Edinburgh Fringe Festival this year), her website www.jingyuchen.com is currently blocked by Vodafone (and MVNOs like Lebara) as "18+", apparently because VirusTotal is reporting...
