Network queries
Get support from the community about the Vodafone network
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Tash by Moderator (Retired)
  • 2 replies
  • 0 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

Tash by Moderator (Retired)
  • 0 replies
  • 0 thanks


Hi requested port in on 20th of November but it still not completed I can make call receive text but when someone calls me it goes to voicemail 

Amir211 by 2: Seeker
  • 1 replies
  • 0 thanks

Resolved! My website is blocked to anyone on vodafone

Hi, I am getting messages from people saying my website is blocked &/or showing as 18+ but it is not 18+ and it is accessible to anyone off the vodafone network, can you please check and unblock it if so:

jonn4y by 3: Seeker
  • 10 replies
  • 0 thanks

Accessing some IP cameras on 4/5G Network

HiI was previously with EE and had no problem accessing my home IP cameras however since moving to Vodafone I am having problems seeing my Reolink cameras when on 4/5G network. When I launch the Reolink app the bit rate goes flying up and then comes ...

Why is vodafone blocking my website?

Hi, My website Is being blocked by vodafone, stating that it's an 18+ website (it's not 18+ at all!) It works on wifi and O2 networks, but vodafone is giving an issue. I have https enabled and SSL certificates (can be checked on...

Screenshot 2022-08-16 at 09.46.26.png
jackhood9 by 2: Seeker
  • 102 replies
  • 0 thanks

Vodafone 4G dropping connection overnight

Hi I am based in Devon and use 4G for working from home as the BT Connection is so poor in my area. It has been working fine for many months and had fantastic download speeds in excess of 70mbps at most times however I am  finding that the connection...

kbrownuk by 2: Seeker
  • 9 replies
  • 0 thanks

R228t keep turning off

Hello,my R228t device keep turning off while it’s plugged in, so its definitely not a battery issue as its fully charged. Nothing else wring with it, the net works, but out of nowhere the device just turns off and all my connection turns off too. wha...

Bad quality calls since update

Hi, since my phone had an update at the weekend the quality of the calls is awful.The signal is strong but the call quality is terrible. Anyone else having an issue like this? Thanks

KazzaP82 by 2: Seeker
  • 1 replies
  • 1 thanks