Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now?  It’s important that you give us as much i...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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Company website blocked by Vodafone Rete Sicura (Italy)

Dear good morning I'm sorry if I'm writting in a UK forum but it's almost impossible to reach Vodafone Italy support if you're not a customer, moreover I found other thread reagarding this specific topic and moderators where able to forward the reque...

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urm-gb by 2: Seeker
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CSD Vodafone UK

Is CSD still available on the network, we had a good connection until recently and trying to work out if vodafone have turned off the network or something else could be the cause, i'm looking at over 50 sims affected. We use modem to modem connection...

SR2020 by 1: Seeker
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SecureNet blocking my website

My website spappmonitoring.com is blocked by SecureNet.If I use the Vodafone mobile internet, at first I get a certificate error, if I proceed unsafe I will get redirected to a Vodafone.ro page that only says this text message : "The page you wish to...

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Resolved! Cannot receive OTP from Santander

Hi, i have just swapped over to Lebara which uses Vodafone system, and I cant get OTP via text from Santander, can recieve other texts but not OTP from Santander, have seen other threads of vodafone users with same issue, any suggestions to help much...

Endee by 1: Seeker
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Website Inaccessible on Vodafone Mobile Network

Hello everyone,Our website, https://superoffice.trakopuk.com/, is currently inaccessible to users on Vodafone cellular connections. When attempting to access the site, they encounter a "your connection is not private" warning, despite our website hav...

Bad speeds

Voxi sim 5g ready but not really : WF13, Dewsbury town 1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?5g out door, 5g indoor, and LTE/4g, locations3) Does the issue occur if you try your SIM card...

Resolved! USB Router Flash Drive Sharing

Hi I have pluged a flash drive in to my ultra hub USB and I have set it to share and I can use it from my computer when connected to my home network after mapping it but I can't view it from my Samsung S23plus smartphone I can login to my router from...

AMG1 by 3: Seeker
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Appalling Roaming Capability

We are roaming with 2 Vodafone business phones (Galaxy 23 Ultra) and one O2 business phone (Apple).We have had nothing but issue with the Vodafone phones not connecting, having only H or H+ data connectivity, and the connection dropping out continual...

Eugene7 by 4: Newbie
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