Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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My website is being blocked

Hi there, we've had some reports of our site being blocked for Vodafone users. The url is here: https://alia-customer-app.com/?shop=le-collier-inc.myshopify.com. Could your team please check if and why our site is blocked? Thanks!

wwohlers by 2: Seeker
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3G switched off. Phone switches to 2G

In our area (Christchurch) 3G appears to have been switched off. Although I have 4G enabled on my phone, the 2G network seems to be stronger & my phone swiches to 2G. I now can't use the parking app to park my car & have to resort to cash.  I had no ...

hudl13 by 2: Seeker
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Persistent problem in Guildford town centre (GU1)

For at least 8 weeks (since December 2023) there has been an issue with the Vodafone service in the central Guildford area (GU1).  Despite having a strong 4G signal, myself and friends using Vodafone on various devices (iOS and Android) are unable to...

My company website is blocked to Vodafone users

My company website www.maggies.org offers cancer support and practical information to people with cancer, their family and friends. Vodafone classifies it as age-restricted content and is auto-blocked to all users on Vodafone. Please can the classifi...

Vodafone 4G dropping connection overnight

Hi I am based in Devon and use 4G for working from home as the BT Connection is so poor in my area. It has been working fine for many months and had fantastic download speeds in excess of 70mbps at most times however I am  finding that the connection...

kbrownuk by 2: Seeker
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Extending virgin wi fi

Hi, was looking for a bit of advice please! I’m not techie whatsoever so long story short I currently have virgin media, the router is in the lounge all good but the WiFi is lost as you go to the back of my house, the plug in extenders ain’t great so...

Non-sensitive website blocked by Vodafone content filter

We have recently become aware that Vodafone’s online content filter is incorrectly labelling our website as sensitive content, rendering it inaccessible to some of our clients.Our domain – https://leafexcelle/ - needs tonceinauditingforum.com/ be rec...

Chezigns by 3: Seeker
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NG5 - Nottingham

---------------------------------------------TEMPLATE----------------------------------------------- Post Title: 'First half of post code - Area' e.g. ST1 – Stoke-on-Trent 1) Does the issue happen in just one location? If so, how far do you have to t...

fabgav by 2: Seeker
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