Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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No service at all

  I have been using this Vodafone number in London for over a year. I am currently on a trip in Edinburgh and all of a sudden, there’s no service on my phone. I can’t call, text messages, or use internet indoor or outdoor. I can’t regain service sinc...

Booo22 by 2: Seeker
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Service levels woefully poor - at wits end

I don't know where to turn with this.  We are with Vodafone because they are the only provider that has ANY coverage in our area (see below).  We have the WiFi Calling service enabled but it is inredibly unreliable and we are constantly bombarded wit...

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False positive

Hi, please review and unblock themacsfarm.co.uk. This is had been compromised but site completely rebuilt, removed as many as possible from virus total, 3 remaining who are not being responsive but all the others checked and removed from their lists....

cloudhal by 3: Seeker
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  • 7 replies
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Poor signal since 3g switch off

Any one else got poor service/signal since 3g switch off? Think vodafone 3g switch off is a step backwards. My s22 ultra is always warm from always searching for signal since 3g switch off! Before I could get a steady 8mbps now I'm either getting not...

Voxi URL request rejected

Suddenly not able to go on the voxi website, told my request URL was rejected and given this number 14027493770223062249, can't even get on the website to talk to their support?

oxsxn by 1: Seeker
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Website incorrectly classed as containing adult content

Hi,I work for an agency that has built a website that is currently being classed as containing adult content and is being blocked by the Vodafone network. The website in question is www.unileverpensionhub.co.uk which as the domain suggests is related...

MF02 by 3: Seeker
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  • 5 replies
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