We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now? 2) Why can't you give me a timescale o...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
I bought a paygo sim and ported my number from o2 on 18/10 and I still can’t receive calls or use data.I’ve been told “we’ve not received all files from previous provider” but no ETA on resolution and I keep getting passed from pillow to post.going i...
1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? Mainly inside of the house, it was the signal problem of having no signal or very poor signal strength, it gets slightly better when outside of the...
I live in a remote area with limited phone reception and run my business from home. For years I have used a Sure Signal which worked fine but is now disconnected so I am forced to use Wifi calling. I have a Samsung S20 5G phone.For around half my ca...
Hi - I've recently seen a planning notice to upgrade the mast just up the road from me to 5G, is there anyway of finding out when it will be upgraded?Mast Location: Heath Lane, Thatcham, RG18 3FD (eNB 1727)
Hello, my secure site idacoromania.ro is blocked by secure net for vodafone users. pls tell me how can i fix
Hi, I am getting messages from people saying my website is blocked &/or showing as 18+ but it is not 18+ and it is accessible to anyone off the vodafone network, can you please check and unblock it if so: https://1url.co.ukthanks
Hi requested port in on 20th of November but it still not completed I can make call receive text but when someone calls me it goes to voicemail
HiI was previously with EE and had no problem accessing my home IP cameras however since moving to Vodafone I am having problems seeing my Reolink cameras when on 4/5G network. When I launch the Reolink app the bit rate goes flying up and then comes ...
Hi there,I'm a web developer having an issue I've never come across before. My clients website cannot be accessed by anyone using a Vodafone cellular connection. It gives a 'insecure connection' warning, with an SSL certificate for that page being is...
Hi I am based in Devon and use 4G for working from home as the BT Connection is so poor in my area. It has been working fine for many months and had fantastic download speeds in excess of 70mbps at most times however I am finding that the connection...
