Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

Tash by Moderator (Retired)
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Ported number on 18/10 still not working

I bought a paygo sim and ported my number from o2 on 18/10 and I still can’t receive calls or use data.I’ve been told “we’ve not received all files from previous provider” but no ETA on resolution and I keep getting passed from pillow to post.going i...

Sure Signal Alternative

I live in a remote area with limited phone reception and run my business from home. For years I have used a Sure Signal which worked fine but is now disconnected so I am forced to use  Wifi calling. I have a Samsung S20 5G phone.For around half my ca...

David200 by 3: Seeker
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Resolved! Mast Upgrade

Hi - I've recently seen a planning notice to upgrade the mast just up the road from me to 5G, is there anyway of finding out when it will be upgraded?Mast Location: Heath Lane, Thatcham, RG18 3FD (eNB 1727)

Resolved! My website is blocked to anyone on vodafone

Hi, I am getting messages from people saying my website is blocked &/or showing as 18+ but it is not 18+ and it is accessible to anyone off the vodafone network, can you please check and unblock it if so:

jonn4y by 3: Seeker
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Hi requested port in on 20th of November but it still not completed I can make call receive text but when someone calls me it goes to voicemail 

Amir211 by 2: Seeker
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Accessing some IP cameras on 4/5G Network

HiI was previously with EE and had no problem accessing my home IP cameras however since moving to Vodafone I am having problems seeing my Reolink cameras when on 4/5G network. When I launch the Reolink app the bit rate goes flying up and then comes ...

Vodafone 4G dropping connection overnight

Hi I am based in Devon and use 4G for working from home as the BT Connection is so poor in my area. It has been working fine for many months and had fantastic download speeds in excess of 70mbps at most times however I am  finding that the connection...

kbrownuk by 2: Seeker
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